Hotel Manager - Avani Kota Kinabalu Hotel (Pre Opening Team)

Minor Hotel Group Limited; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

An international hospitality group is seeking an experienced operations leader for their upcoming Avani Kota Kinabalu Hotel in Malaysia. This role involves implementing hotel strategies, managing day-to-day operations, and motivating team members to deliver exceptional guest experiences. The ideal candidate must have a strong background in operational and financial management within the hotel industry, with excellent leadership and communication skills. Join a dynamic team dedicated to creating memorable experiences.

Qualifications

• Extensive operational and financial management experience within a Hotel and Food & Beverage environment.
• Demonstrated strategic and operational leadership experience.
• Ability to drive a culture of accountability and promote staff engagement.

Responsibilities

• Implement the hotel strategy across all operational departments.
• Provide leadership for all operational activities.
• Support and implement all corporate programmes and guidelines.
• Manage quality improvement processes in customer service.
• Represent the hotel in public and community meetings.

Skills

Operational management

Financial management

Leadership

Communication skills

Customer service

Education

Tertiary qualification in Hospitality/Business Management

Job description

Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travelers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott, and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Avani Hotels & Resorts is a vibrant upscale brand offering relaxed comfort and contemporary style. Avani was launched in response to an increasingly influential group of discerning travelers who appreciate stylish design and excellent service, but also demand great value. Avani hotels are designed for the way we travel now. And we think it’s all about balance. Balance between coolness and kindness, between design and function, and between service and privacy.

Avani Kota Kinabalu Hotel is set to open in Q2 2026 with 378 new keys ready to welcome business and leisure travellers with trademark AVANI sleep satisfaction, contemporary living spaces, and Honest Food. The hotel will feature an all-day dining restaurant and a rooftop pool & bar, as well as 855 square metres of meeting space, perfect for conferences or social functions.

Job Description

Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• Implement the hotel strategy across all operational departments.
• Provide a single point of leadership for all operational activities in the hotel, and to effectively lead and manage the day-to-day operational activities of the hotel.
• To support and implement all corporate programmes and guidelines.
• Actively support the development, training, mentoring of team members.
• Manage quality improvement process in areas of customer service and team member satisfaction.
• Demonstrate leadership by example.
• Motivate and build a working environment in which team members are productive and innovative.
• Demonstrate self-confidence, energy, and enthusiasm.
• Represent the hotel in public, community, and meetings using his/her effective public speaking and presentation skills.
• Identify and lead positive public relations and teamwork opportunities.
• Establish, measure, monitor, and evaluate process policies and procedures.
• Use problem solving methodology for decision making and follow up.
• Develop business plan and evaluate business trends to modify strategies.
• Interpret, analyse, and manage budget to meet business objectives.
• Provides constructive coaching and counselling to team members.
• Develop and train department heads to fully understand and effectively perform their job.
• Be in charge of the hotel in absence of General Manager according to given authorisation.
• Perform other duties as assigned by General Manager

Qualifications

To be successful you will require the following experience:

• Tertiary qualification in Hospitality/ Business Management
• Extensive operational and financial management experience within a Hotel and Food & Beverage environment
• Demonstrated strategic and operational leadership experience, with the ability to drive a culture of accountability and promote staff engagement
• A proven track record of maintaining excellent product and service standards whilst maximising revenue and minimising expenses
• Demonstrated ability to develop and maintain solid working relationships with guests, owners and staff
• Excellent verbal, written and interpersonal communication skills
• Demonstrated commitment to continuous improvement and learning
• Ability to build, maintain and seek new opportunities / partnerships within the local market
• A positive and energetic attitude
• An infectious passion for delivering a memorable guest experience and creating loyalty of guests