Hotel Manager

Pan Borneo Hotel Kota Kinabalu; West Coast Division; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading 4-star hotel in Sabah is seeking a skilled individual to oversee daily hotel operations, ensuring high guest satisfaction while managing staff and budgets. The ideal candidate will possess strong leadership and communication skills, experience in hospitality management or hotel operations, and the capacity to handle pressure and solve problems. This role offers the chance to work in a dynamic environment.

Qualifications

• Strong leadership and communication skills are essential.
• Experience in hotel operations or hospitality management is preferred.
• Ability to solve problems effectively in a fast-paced environment.

Responsibilities

• Manage day-to-day hotel operations including front office and housekeeping.
• Ensure high standards of guest service and handle complaints professionally.
• Plan and implement strategies to improve occupancy and guest satisfaction.

Skills

Strong leadership and communication skills

Good problem-solving abilities

Experience in hotel operations or hospitality management

Ability to work under pressure and make quick decisions

Job description

Role Summary

Responsible for overseeing the daily operations of the hotel to ensure smooth running, excellent guest experience, and overall business performance.

Key Responsibilities

• Manage day‑to‑day hotel operations (front office, housekeeping, maintenance, etc.)
• Ensure high standards of guest service and handle guest complaints professionally
• Lead, train, and motivate staff
• Monitor budgets, expenses, and overall hotel performance
• Ensure compliance with company policies, safety standards, and local regulations
• Plan and implement strategies to improve occupancy, revenue, and guest satisfaction
• Coordinate with department heads to solve operational issues
• Oversee staff scheduling, performance, and discipline when needed

Requirements

• Strong leadership and communication skills
• Good problem‑solving abilities
• Experience in hotel operations or hospitality management
• Ability to work under pressure and make quick decisions

Job Details

Pan Borneo Hotel Kota Kinabalu is a 4‑star hotel located within One Place Mall, only 10 minutes' drive from Kota Kinabalu International Airport and 20 minutes to the city centre. The hotel offers 320 guestrooms and a comprehensive range of banqueting, conference, and meeting facilities, dining choices, and recreational facilities.

Location: Inanam, Sabah, Malaysia