Hotel Manager

FGV Holdings Berhad; Malacca City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading hotel organization in Malacca is seeking a Hotel Operations Manager to oversee all day-to-day activities. This role involves managing the annual operating budget, coordinating with department heads, evaluating employee performance, and ensuring compliance with service standards. Ideal candidates should have at least a degree in Hotel Management and 5 years of experience in hotel operations. Strong communication and interpersonal skills are essential.

Qualifications

• Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial or supervisory role.

Responsibilities

• Prepare, present, and ensure the achievement of the hotel’s annual operating budget.
• Coordinate with HODs and department heads to execute all activities.
• Monitor employee performance and conduct regular evaluations.
• Resolve issues regarding hotel services and policies.
• Organize activities and assign responsibilities to employees.
• Develop and implement marketing strategies to promote hotel services.
• Coordinate with external parties, including suppliers and travel agencies.
• Evaluate hotel performance and ensure compliance with safety rules.
• Manage financial activities, including setting room rates.
• Develop improvement actions and execute cost-saving measures.
• Prepare monthly management reports.

Skills

Strong numerical skills

Excellent verbal communication

Strong written communication

Good interpersonal skills

Customer-service orientation

Education

Degree or diploma in Hotel Management

Job description

Oversees all operations and day‑to‑day activities in a hotel organization, including managing everything from accounting, sales, business development, and customer service. Ensures full compliance with Hotel operation control, SOPs, policies, procedures, and service standards.

Responsibilities

• Prepare, present, and ensure the achievement of the hotel’s annual operating budget, marketing and sales plan, and capital budget.
• Coordinate with HODs and department heads to execute all activities and functions.
• Monitor employee performance and conduct regular evaluations to improve customer service.
• Resolve issues regarding hotel services, amenities, and policies.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Develop and implement marketing strategies to promote the hotel’s services and amenities.
• Coordinate with external parties, including suppliers, travel agencies, and conference planners.
• Evaluate hotel performance and ensure compliance with health and safety rules.
• Manage financial activities, including setting room rates, preparing budgets, and allocating funds to departments.
• Develop improvement actions and execute cost‑saving measures.
• Prepare monthly management reports.

Qualifications

• Degree or diploma in Hotel Management or a related field.
• Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial or supervisory role.
• Strong numerical, verbal, and written communication skills.
• Good interpersonal skills and customer‑service orientation.