Hotel Manager

DPS Resources Berhad; Remote; MYR 60,000 - 80,000; Full time

Job summary

A prominent hotel management company located in Melaka is seeking an experienced Hotel Manager to oversee all operational activities. This role requires at least 8 years of hotel management experience, strong leadership skills, and a Bachelor's degree in hospitality or a related field. The successful candidate will be responsible for ensuring compliance with service standards, preparing operating budgets, and maximizing hotel revenues. This is a full-time, permanent position with remote work options available.

Qualifications

• At least 8 years of working experience in hotel management or similar role.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.

Responsibilities

• Implement the hotel strategy across all operational departments.
• Lead and manage day-to-day operational activities of the hotel.
• Ensure compliance with hotel operating controls and service standards.
• Prepare and achieve the hotel's annual operating budget.
• Maximize room yield and hotel revenue through innovative practices.

Skills

Leadership

Interpersonal communication

Customer service

Analytical skills

Decision-making

Education

Bachelor's degree in Hospitality or equivalent

Tools

Hotel management software

Job description

Job Responsibilities

• Implement the hotel strategy across all operational departments.
• Provide a single point of leadership for all operational activities in the hotel, and effectively lead and manage the day-to-day operational activities of the hotel.
• Ensure full compliance with hotel operating controls, SOPs, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handle complaints and oversee service recovery procedures.
• Prepare, present and achieve the hotel's annual operating budget, marketing & sales plan, and capital budget.
• Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
• Develop improvement actions and carry out cost savings.
• Have a strong understanding of P&L statements and the ability to respond with impactful strategies.
• Monitor hotel business reports on a daily basis and take decisions accordingly.
• Ensure monthly financial outlooks are on target and accurate.
• Maximize room yield and hotel revenue through innovative sales practices and yield management programs.
• Prepare monthly financial reporting for owners and stakeholders.
• Draw up plans and budgets (revenues, costs, etc.) for the owners.
• Help in procurement of operating supplies and equipment, and contract with third‑party vendors for essential equipment and services.
• Account for all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Handle corporate client engagements and participate in new client acquisition.
• Safeguard the quality of operations (internal & external audits).
• Ensure compliance with the Occupational Health & Safety Act, fire regulations and other legal requirements.
• Perform any other ad‑hoc tasks given by management.

Job Requirements

• Candidates must possess at least a Bachelor's degree in Hospitality, Food & Beverage or equivalent.
• At least 8 years of working experience in hotel management or a similar role.
• Strong understanding of hotel management best practices and software.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.
• Strong analytical and decision‑making skills.

Job Types: Full‑time, Permanent

Experience: Hotel Manager – 8 years (Preferred)

Work Location: Remote

About the Company

Melaka, Melaka – Established in 2003 and subsequently listed on Bursa Malaysia in 2004, DPS Resources Berhad is an investment holding company based in Melaka. The principal activities are property development and construction, and manufacturing and trading of furniture. The company has completed projects with more than RM50 million GDV, including the Al‑Azim Mosque, Melaka officially opened by the Ninth Yang di‑Pertuan Agong. The furniture division boasts a 400,000 sq.ft manufacturing plant over 15 acres, with a capacity of over 225,000 sets of furniture per annum. The workforce is approximately 600 people, serving major customers across the U.S. and Europe.

Visit us now to know more about DPS Website (Property Development): https://dpsland.com/ Website (Furniture Export): https://shantawood.com.my/ Facebook: https://www.facebook.com/DPSResourcesBerhad Instagram: https://www.instagram.com/dpsresources/ Tik Tok: https://www.tiktok.com/@dpsresources