Hotel Manager

Private Advertiser; Ipoh; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading hospitality provider is seeking a dynamic Hotel Manager to oversee daily operations in Ipoh. This role involves leading staff, ensuring exceptional guest experiences, and managing financial performance. The ideal candidate will have 3-5 years of management experience in hotel operations. Fluency in English and Bahasa Malaysia is required, with knowledge of Mandarin a plus. The role offers flexibility in working hours and requires availability during peak periods.

Qualifications

• Minimum 3-5 years of experience in hotel or hospitality operations.
• Strong leadership and communication skills required.
• Proficient in hotel operations and PMS systems.

Responsibilities

• Lead and oversee the hotel’s daily operations.
• Ensure smooth guest experiences from check-in to check-out.
• Monitor hotel cleanliness and uphold brand standards.
• Prepare monthly operational and financial reports.
• Handle guest feedback and complaints promptly.

Skills

Leadership

Communication

Problem-solving

Service orientation

Fluency in English

Fluency in Bahasa Malaysia

Tools

PMS systems

OTA extranets

Job description

We are seeking a dynamic and hands‑on Hotel Manager to lead the daily operations of our hotel. The ideal candidate is passionate about hospitality, thrives in a fast‑paced environment and takes pride in delivering exceptional guest experience. This role involves overseeing operations, driving revenue performance, managing costs, maximizing room revenue and inspiring the team to maintain high service standards and the hotel’s brand reputation.

Key Responsibilities

· Lead and oversee the hotel’s daily operations including Front Office, Housekeeping and Maintenance.

· Ensure smooth and efficient guest experiences from check‑in to check‑out.

· Conduct daily briefings and ensure effective coordination between departments.

· Monitor hotel cleanliness, maintenance and presentation to uphold brand standards.

· Manage inventory control for linens, amenities and cleaning supplies.

· Oversee financial and administrative functions including daily cash flow, purchases and invoice approvals.

· Track occupancy, revenue and cost control to achieve business goals.

· Prepare monthly operational and financial reports (e.g. occupancy %, ADR, staff costs).

· Support the owner in budget preparation and implementing cost‑saving initiatives.

· Coordinate with online travel agencies (OTAs) and marketing teams on room rates, promotions and reputation management.

· Handle guest feedback and complaints promptly to ensure satisfaction and loyalty.

· Lead, train and motivate staff to deliver excellent service and maintain professionalism.

· Ensure compliance with health, safety and local regulatory requirements.

Requirements

· Minimum 3‑5 years of experience in hotel or hospitality operations, preferably in a managerial position.

· Strong leadership, communication, and problem‑solving skills.

· Proficient in PMS systems, OTA extranets and general hotel operations.

· Proactive, service‑oriented and able to lead by example.

· Fluent in English and Bahasa Malaysia; knowledge of Mandarin is an advantage.

Working Hours

· 6 days per week with flexible schedule based on hotel operations.

· Required to be on standby during peak periods or emergencies.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years’ experience do you have as a Hotel Manager?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?
• Do you have customer service experience?

Swiss‑Garden International Hotels, Resorts & Inns (A member of OSK Group)