HOTEL GENERAL MANAGER

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading hotel management firm in Kuala Lumpur is seeking an experienced Hotel General Manager to oversee operations, manage staff, and ensure guest satisfaction. The ideal candidate will have at least 10 years of experience, strong leadership skills, and solid knowledge of hotel operations. This role focuses on maximizing profitability while maintaining high customer satisfaction standards.

Qualifications

• Proven work experience as Hotel General Manager or similar role (minimum 10 years).
• Solid understanding of hospitality procedures and best practices.
• Ability to effectively manage and motivate staff.

Responsibilities

• Plan and manage all hotel operations to achieve customer satisfaction.
• Develop and implement business strategies.
• Prepare budget and meet revenues and expenses targets.

Skills

Leadership

Strategic analysis

Customer satisfaction

Budgeting

Education

Qualification in Hotel Management

Hospitality or relevant field

Tools

Hotel management software

Job description

Looking for an experienced Hotel General Manager to oversee all staff, budgets, and operations of the business.

Responsibilities include managing the between departments (including Sales and Marketing, E-commerce, HR, Engineering), ensuring guest satisfaction and safety.

Ideal candidates with experience in hospitality who can inspire and lead the team to consistently deliver KPI.

Ultimately, the role is to ensure hotel meets and exceeds guest expectations while also driving the hotel's profitability.

Job Responsibilities:

Plan and manage all hotel operations to achieve customer satisfaction, quality service, compliance with corporate policies and maximize profit.

Develop and implement business strategies.

Prepare budget and meet revenues and expenses targets.

Interview, hire, train, guide, and manage hotel personnel.

To maintain high customer satisfaction rates.

Inspect hotel premises to ensure they meet safety and cleanliness standards.

Qualifications:

Proven work experience as Hotel General Manager or similar role (minimum 10 years).

Experience with hotel management software.

Solid understanding of hospitality procedures and best practices.

Knowledge of hotel operations, including sales & marketing, e-commerce, housekeeping.

Ability to effectively manage and motivate staff.

Strong business acumen with a strategic ability to analyze market trends and competitor activity.

Qualification in Hotel Management, Hospitality, Tourism Business or relevant field.