Hotel General Manager

Mercure; George Town; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading hotel in Penang is seeking an experienced Hotel General Manager to oversee operations and ensure exceptional guest experiences. The ideal candidate will have significant operational management experience, strong leadership skills, and a deep understanding of hotel operations. This role offers a competitive salary and benefits in a vibrant location.

Benefits

Competitive salary

Comprehensive benefits package

Professional development opportunities

Qualifications

• Minimum 6 years of operational management experience or at least 3 years in a similar capacity.
• High degree of professionalism and understanding of hotel operations.
• Excellent proficiency in English; fluency in a second language preferred.

Responsibilities

• Oversee all aspects of hotel operations and guest experience.
• Develop and manage hotel’s operational goals to maximize business potential.
• Lead Executive Committee team to achieve revenue goals.

Skills

Operational management

Leadership

Sales and marketing

Market analysis

Budget management

Education

Bachelor’s Degree from a reputable hospitality school

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Overview

An exciting opportunity has arisen for a dynamic and experienced Hotel General Manager to join the team at Mercure Penang Beach in Tanjung Bungah Penang. As the Hotel General Manager, you will be responsible for overseeing all aspects of the hotel's operations and ensuring the delivery of an exceptional guest experience. This is a full-time position that will see you playing a pivotal role in driving the overall success and profitability of the hotel.

What you\'ll be doing

• Develop, recommend, implement and manage hotel’s short and long term operations, sales and marketing, capital, revenue, expense and profit goals to maximize business potential and meet/exceed owner and corporate management expectations.
• Manage and establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative
• Follow appropriate protocol in communicating with the appointed Owner’ representative and keep Vice President Operations informed of such communications
• Lead and guide the Executive Committee team in driving the hotel revenue for all revenue centers to achieve goals and objectives set
• Survey and analyze competition, market trends, guest mix and needs. Evaluate and recommend appropriate product/service and operational changes as necessary
• Ensure compliance with licensing laws, health and safety and other statutory regulations
• Ensure proper documentations and obtain approval before commissioning marketing, advertising, sales, and promotions.
• Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
• Communicate in an effective and timely manner with Vice President Operations matters which require his/her attention
• Represent the Brand in projecting a credible image to the market, residents and colleagues alike
• Comply with established guidelines on the hotel organizational structure and reporting lines

What we\'re looking for

• Bachelor’s Degree from a reputable hospitality school preferred
• Minimum 6 years of operational management experience or at least 3 years of experience in a similar capacity with proven records and good understanding of the market
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language
• Fluency in a second language preferred
• Strong working knowledge of MS Excel, Word, & PowerPoint

What we offer

At Mercure Penang Beach, we are committed to providing a supportive and rewarding work environment for our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. Additionally, you\'ll enjoy the vibrant and picturesque setting of Tanjung Bungah Penang, with easy access to a range of cultural, recreational, and natural attractions.