Hotel Aftersales & Service Delivery Coordinator

Intrix Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm is seeking an Aftersales Coordinator to oversee support for hotel clients and commercial partners. This role involves managing all post-handover activities for Intrix Heat Pump Systems, ensuring smooth service delivery. Responsibilities include maintaining service schedules, coordinating with clients, and recording aftersales activities. Candidates should have a diploma or degree in a relevant field and possess strong communication skills in English and Bahasa Malaysia. The job is based in Selangor, Malaysia.

Qualifications

• Diploma or Bachelor's Degree in Business Administration or equivalent required.
• Strong organizational, planning, and multitasking skills necessary.
• Fluent communication in English and Bahasa Malaysia needed.

Responsibilities

• Manage daily service schedules, breakdown logs, and technician deployment.
• Coordinate site visits and confirm access arrangements with clients.
• Monitor aftersales activities including preventive maintenance and warranty claims.
• Prepare weekly and monthly service performance reports.

Skills

Organizational skills

Planning

Multitasking

Communication in English

Communication in Bahasa Malaysia

Education

Diploma or Bachelor's Degree in Business Administration

Technical Management or equivalent

Job description

A leading technology firm is seeking an Aftersales Coordinator to oversee support for hotel clients and commercial partners. This role involves managing all post-handover activities for Intrix Heat Pump Systems, ensuring smooth service delivery. Responsibilities include maintaining service schedules, coordinating with clients, and recording aftersales activities. Candidates should have a diploma or degree in a relevant field and possess strong communication skills in English and Bahasa Malaysia. The job is based in Selangor, Malaysia.