Hospitality Specialist / Customer Service Associate (Sunway Pyramid)

Paris Baguette Malaysia; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An international bakery chain in Subang Jaya is seeking a Hospitality Specialist to provide excellent customer service and enhance customer experience. You will welcome customers, assist with inquiries, and promote products through engagement efforts. The ideal candidate will have a minimum diploma and 1-2 years of experience in a service-related industry. This role requires enthusiasm, strong interpersonal skills, and the flexibility to work various hours, including holidays.

Benefits

Staff Meal

Staff discount

Overtime and allowances

Uniforms provided

Qualifications

• Minimum Diploma studies in any field with 1-2 years of experience in service-related industry.
• Enthusiastic and possess a flair for customer service.
• Able to work flexible hours and travel within Malaysia.

Responsibilities

• Welcomes customers in a friendly and professional manner.
• Engages customers through sampling sessions.
• Assists customers with product inquiries and selections.
• Supports sales through suggestive selling.
• Maintains cleanliness and tidiness of the store.
• Offers recommendations to improve customer experience.

Skills

Strong interpersonal skills

Customer service flair

Ability to evaluate environment

Positive attitude

Education

Minimum Diploma in any field

Job description

Hospitality Specialist / Customer Service Associate (Sunway Pyramid)

Requirements

• Minimum Diploma studies in any field with 1-2 years of working experience in high‑end service-related industry e.g. hospitality, F&B, airlines, retail sales, etc.
• Enthusiastic with a positive and patient attitude and possess a flair for customer service.
• Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.
• Observant and able to evaluate environment and customers for cues.
• Pleasant demeanor, well‑groomed, physically fit. Positive attitude, patient and proactive. Able to “think on your feet”.
• Maintains regular and consistent attendance and punctuality and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Ability to work as part of a team.
• Agile and flexible to travel within Malaysia.

Roles & Responsibilities

• Welcomes our customers in a friendly and professional manner and presents a positive first impression, synonymous with company’s brand image.
• Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company’s products.
• Interacts with customers, ascertains their needs and helps them select products and merchandise and assists with inquiries or concerns.
• Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.
• Assists store with other duties which includes, but is not limited to, stocking of merchandise, ensuring tidy arrangement of tables and chairs, general cleanliness of the store, etc.
• Offers recommendations to continuously improve customer experience.
• Supports the implementation of company’s programs or initiatives.
• Follows company’s operational policies and procedures and reports essential information to superior.

Benefits

• Staff Meal
• Staff discount
• Overtime and allowances
• Uniforms provided