Hospitality Specialist / Customer Service Associate (Klia2)

Paris Baguette Malaysia; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A popular cafe chain in Sepang is seeking a Hospitality Specialist / Customer Service Associate to provide exceptional service in a fast-paced environment. Candidates should have a diploma and 1-2 years in a related field. Responsibilities include welcoming customers, engaging through product sampling, and assisting with product selections. Ideal candidates will boast strong interpersonal skills, a positive attitude, and flexibility to work varied hours, including weekends and holidays. Benefits include meals, discounts, and uniforms.

Benefits

Staff Meal

Staff discount

Overtime and allowances

Uniforms provided

Qualifications

• Minimum Diploma studies in any field with 1-2 years of experience in high-end service.
• Strong interpersonal skills to build customer relationships.
• Ability to maintain a positive attitude and a patient demeanor.

Responsibilities

• Welcome customers and create a positive first impression.
• Engage customers and promote products through sampling.
• Assist customers in selecting products and resolving inquiries.

Skills

Customer service

Interpersonal skills

Communication skills

Teamwork

Flexibility

Education

Diploma in any field

Job description

Hospitality Specialist / Customer Service Associate (Klia2)

Requirements

• Minimum Diploma studies in any field with 1-2 years of working experience in high‑end service‑related industry eg. hospitality, F&B, airlines, retail sales, etc.
• Enthusiastic with a positive and patient attitude and possess a flair for customer service.
• Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.
• Observant and able to evaluate environment and customers for cues.
• Pleasant demeanor, well‑groomed, physically fit.· Positive attitude, patient and proactive. Able to “think on your feet”.
• Maintains regular and consistent attendance and punctuality and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Ability to work as part of a team.
• Agile and flexible to travel within Malaysia

Roles & Responsibilities

• Welcomes our customers in a friendly and professional manner and presents apositive first impression, synonymous with company’s brand image.
• Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company’s products.
• Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandize and assisting with inquiries or concerns.
• Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.
• Assists store with other duties which includes, but not limited to stocking of merchandize, ensuring tidy arrangement of tables and chairs, general cleanliness of the store, etc.
• Offers recommendations to continuously improve customer experience.
• Supports the implementation of company’s programs or initiatives.
• Follows company’s operational policies and procedures and reports essential information to superior.

Benefits

• Staff Meal
• Staff discount
• Overtime and allowances
• Uniforms provided