Service Associate (F&B / Front Desk)

GoGet.my; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality service provider in Kuala Lumpur is seeking a Service Associate to ensure a warm and engaging experience for guests at both the front desk and dining areas. The position requires a strong service orientation, excellent communication skills, and flexibility in handling multiple tasks. Responsibilities include greeting guests, managing check-ins, and ensuring compliance with hygiene and safety standards. This dynamic role is essential for maintaining the hotel’s exceptional service quality.

Qualifications

• Experience in guest service and hospitality settings.
• Ability to handle inquiries and complaints with professionalism.
• Knowledge of health protocols and hygiene standards.

Responsibilities

• Greet and welcome guests courteously.
• Manage guest check-ins and check-outs efficiently.
• Ensure compliance with hygiene and hotel policies.

Skills

Guest service orientation

Communication skills

Flexibility

Job description

This job is all about creating a friendly and smooth experience for guests at a hotel, whether it's at the front desk or in dining areas. You might like this job because you enjoy interacting with people and making their stay special!

The Service Associate (F&B / Front Desk) plays a key role in delivering a warm, professional, and seamless guest experience across food & beverage outlets and front desk operations. This position is guest-facing, service-oriented, and requires flexibility to support multiple hospitality touchpoints while upholding hotel standards and policies.

Job Requirements

Guest Service & Experience

• Greet and welcome guests courteously upon arrival and departure
• Provide professional, warm, and engaging service at all times
• Handle guest inquiries, feedback, and complaints promptly and professionally, escalating when necessary
• Ensure all guest interactions align with hotel service standards and brand values

Front Desk Operations

• Handle guest check-ins and check-outs efficiently while delivering a welcoming experience
• Manage phone calls, reservations, and inquiries (walk-in, email, phone, online platforms)
• Ensure front desk operations are carried out according to hotel policies and procedures

Food & Beverage Service

• Present menus, take accurate food and beverage orders, and provide recommendations when appropriate
• Ensure orders are served correctly and promptly according to service standards
• Upsell food, beverages, and special promotions to enhance guest experience and revenue

Operations, Hygiene & Compliance

• Follow all hygiene, safety, and hotel policies, including grooming standards and health protocols
• Ensure cleanliness and safety of assigned service areas at all times
• Comply with SOPs related to service, cash handling, and guest safety