Hospital IT Helpdesk Technician — 24/7 Support

Heitech Padu Berhad; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare technology provider in Johor Bahru is seeking an IT Helpdesk professional to serve as the first point of contact for IT-related issues. The ideal candidate will assist hospital staff, manage support tickets, and ensure effective communication. Required qualifications include a diploma in IT or Computer Science, 2-5 years of helpdesk experience, and strong troubleshooting skills. This role offers an excellent opportunity to work in a dynamic hospital environment, supporting critical IT operations.

Qualifications

• 2-5 years experience in Helpdesk / IT Support.
• Able to work in shift environment, multitask, and work under pressure.
• Team player with positive attitude; patient, polite, and service-oriented.

Responsibilities

• Receive and respond to IT issues via phone, email, or walk-in.
• Assist doctors, nurses, and hospital staff with system usage.
• Maintain FAQ, known issues, and simple user guides.

Skills

Basic knowledge of Windows

Good communication skills

Customer service skills

Basic troubleshooting skills

Education

Diploma / Degree in IT or Computer Science

Tools

Ticketing systems (Freshdesk, Jira, ServiceNow)

Job description

A healthcare technology provider in Johor Bahru is seeking an IT Helpdesk professional to serve as the first point of contact for IT-related issues. The ideal candidate will assist hospital staff, manage support tickets, and ensure effective communication. Required qualifications include a diploma in IT or Computer Science, 2-5 years of helpdesk experience, and strong troubleshooting skills. This role offers an excellent opportunity to work in a dynamic hospital environment, supporting critical IT operations.