Hospital Houekeeping Supervisor

UEM Edgenta; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare services provider is seeking a Housekeeping Supervisor at Mahkota Medical Centre. Responsibilities include leading and supervising staff, ensuring compliance with hospital standards, and managing client feedback. The ideal candidate will possess supervisory experience in healthcare housekeeping, strong knowledge of infection control protocols, and proficiency in Microsoft Office. This role is crucial for maintaining service quality and adherence to safety regulations.

Qualifications

• Ability to communicate effectively at all levels.
• Possess strong drive, enthusiasm, firmness, and self-motivation.
• Proficient in Windows and Microsoft Office applications.

Responsibilities

• Lead and supervise housekeeping staff.
• Ensure daily cleaning operations are carried out to hospital standards.
• Serve as the first point of contact for feedback and complaints.

Skills

Effective communication

Self-motivation

Proficiency in Microsoft Office

Knowledge of infection control protocols

Experience in healthcare housekeeping

Education

Educational background in Healthcare Support Services or Housekeeping

Job description

Location: Mahkota Medical Centre, Melaka

Responsibilities

• Lead and supervise housekeeping staff, particularly foreign workers.
• Ensure daily cleaning operations are carried out according to hospital standards.
• Serve as the first point of contact for client feedback and complaints.
• Prepare monthly reports and assist in updating documents for management review.
• Ensure full compliance with hospital policies, safety regulations, and infection control standards.
• Prepare staff monthly roster and staff daily deployment covering routine and project schedules.
• Conduct routine inspection and highlight to housekeepers on areas that need improvement.
• Conduct joint inspections with customer as per schedule.
• Carry out corrective actions when and where applicable to improve service quality.
• Maintain and update consumables stock level.
• To participate in risk, safety, quality, environmental and business continuity activities of the organization.
• Report any job related injuries, strains or illnesses as a result of doing your job to the Head of Facility.
• Perform other specialized cleaning duties as required by superior.

Requirements

• Able to communicate effectively at all levels.
• Possesses strong drive, enthusiasm, firmness, and self-motivation.
• Proficient in Windows and Microsoft Office applications (Excel, Word).
• Educational background in Healthcare Support Services or Housekeeping Service is an advantage.
• Supervisory experience in healthcare housekeeping operations.
• Strong knowledge of infection control protocols, waste management, and MSQH audit processes.