[HONDA] Customer Relations Executive

Sri Utama One Auto Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An automotive service company in Kuala Lumpur is seeking a friendly and proactive Customer Relations Executive to ensure excellent customer experience from inquiry through to after-sales support. Ideal candidates should possess a diploma and have strong communication skills in English and Bahasa Melayu. Responsibilities include coordinating customer appointments, addressing concerns, and maintaining a customer database. This role emphasizes customer service orientation and effective internal liaison with sales and service teams.

Qualifications

• Diploma in any field is required.
• Excellent communication and telephony skills are a must.
• Proficient in English and Bahasa Melayu, capable of local dialects.

Responsibilities

• Conduct service reminders to customers via SMS and calls.
• Coordinate and record customer appointment bookings.
• Handle customer concerns and report feedback to management.
• Liaise with internal staff for response to service level agreements.
• Maintain and update customer database.

Skills

Telephony skills

Communication skills

Interpersonal skills

Language proficiency in English

Customer service orientation

Competence in Microsoft Office

Education

Diploma in any field

Job description

We are looking for a friendly, proactive and customer-focused Customer Relations Executive to join our team! In this role, you’ll be the key person ensuring that every customer enjoys a positive and professional experience with us from their first inquiry to after-sales support.

You’ll handle customer feedback, assist with service appointment and work closely with our sales and service teams to maintain strong customer relationships. If you’re passionate about people, have excellent communication skills and love going extra mile to make customers happy, we’d love to hear from you!

Key Responsibilities

Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership

Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership

Handle customer’s concern, analyse root cause and take improvement activities

Ensure all customers’ voice is promptly reported to dealer management

Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System

Ensure customer database is updated in timely manner and always protected through constant monitoring

To ensure compliance to customer data utilization by dealer management and Honda Malaysia

Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction

Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD)

Coordinate First 1K PMSS activity with Sales

Requirements:

• Minimum Diploma in any field,
• Excellent Telephony, Communication and Interpersonal skills
• Strong Language Skills
• Able to communicate effectively in English, Bahasa Melayu and local dialects.
• Prepare simple report (if required)
• Customer Service Oriented and believes that “customers come first.”
• Competent in Microsoft Office (Word, Excel).
• Independent, high commitment, self-motivated and good problem solving.