Hire to Retire Services Expert

Novartis Malaysia; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading pharmaceutical company in Malaysia seeks a dedicated professional to support the development of P&O processes and manage service requests efficiently. The ideal candidate will have a Bachelor's degree in HR or Business Administration and at least two years of relevant experience. Proficiency in English and Mandarin is required. Join us and contribute to our inclusive work culture.

Qualifications

• Minimum 2 years’ experience in HR Services or similar organizations.
• 1+ years’ experience with Workforce Systems.
• Experience with ticketing management systems.

Responsibilities

• Support operational conversion of P&O strategic objectives.
• Provide implementation advice for P&O Services processes.
• Handle standard service requests and resolve problems.

Skills

Proficiency in English

Proficiency in Mandarin

Advanced Excel skills

Education

Bachelor’s degree in HR or Business Administration

Tools

SAP

Workday

SuccessFactors

Ticketing management systems

Microsoft Office

Job description

Summary

To support the development of P&O processes, principles, and guidelines for a small client group, and coordinate data analysis and evaluation in support of implementation and/or maintenance of processes and continuous improvement.

About the Role

Major accountabilities

• Support the team in the operational conversion of P&O strategic objectives.
• Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects and provide guidance and assistance on problems and requests to customers and users through consulting and training.
• Support the identification and planning of services that P&O Services will provide.
• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.
• Perform user administration tasks (e.g., access management).
• Track service requests and troubleshoot – analyze error messages and questions.
• Support periodic cost and efficiency analyses to support productivity objectives.
• Support personnel cost budgeting process and control.
• Support evaluation of the services, processes, and continuous improvement in scope.
• Contribute to P&O Services projects at country or BU level.

Key Performance Indicators

• P&O Services delivered on time with the right level of quality.

Minimum Requirements

• Bachelor’s degree in HR, Business Administration or related field.
• Minimum 2 years’ experience in HR Services or similar service providing organizations.
• 1+ years’ experience with SAP, Workday, SuccessFactors or other Workforce Systems.
• Experience with ticketing management systems.
• Work experience in virtual/remote teams is a plus.
• Proficiency in Microsoft Office with advanced Excel skills.

Languages

• Proficiency in English & Mandarin, spoken and written.

Benefits and Rewards

Read our handbook to learn about all the ways we’ll help you thrive personally and professionally.

Commitment to Diversity and Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.