Helpdesk Support — 24x7 IT Service Desk Specialist

Netpoleon Malaysia; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading IT Security firm in Petaling Jaya seeks a Service Desk Engineer to handle customer requests and ensure timely resolutions. Candidates should have a Bachelor's Degree in Computer Science or a related field and experience with Service Desk tools. Excellent communication and customer service skills are essential. The role requires the candidate to work in a fast-paced environment managing multiple requests while ensuring customer satisfaction. Join our team and embark on an exciting career in IT Security.

Qualifications

• Bachelor's Degree or equivalent in Computer Science/Information Technology required.
• Experience with Service Desk tools is essential.
• Ability to work independently on technical issues (L1).

Responsibilities

• Receive, validate and log customer requests.
• Assign engineers for all requests and track their progress.
• Ensure timely resolution of requests and keep customers updated.

Skills

Good communication skills

Customer service

Fast learner

Technical issue resolution (L1)

Basic network connectivity troubleshooting

Education

Bachelor's Degree in Computer Science or Information Technology

Tools

SugarCRM

SuiteCRM

OTRS

Job description

A leading IT Security firm in Petaling Jaya seeks a Service Desk Engineer to handle customer requests and ensure timely resolutions. Candidates should have a Bachelor's Degree in Computer Science or a related field and experience with Service Desk tools. Excellent communication and customer service skills are essential. The role requires the candidate to work in a fast-paced environment managing multiple requests while ensuring customer satisfaction. Join our team and embark on an exciting career in IT Security.