Helpdesk Analyst - Japanese Speaking

NTT DATA, Inc.; Kuala Lumpur; Hybrid; MYR 50,000 - 70,000; Full time

Job summary

A global technology services leader in Kuala Lumpur is seeking a Helpdesk Analyst - Japanese Speaking. This role involves providing exceptional IT support, strong troubleshooting skills, and engaging with various stakeholders. Candidates must possess excellent communication in both English and Japanese. Opportunities for growth in other IT areas are available in a flexible work environment.

Qualifications

• Experience with MAC support is highly preferred.
• Apple Device Support Certification is an added advantage.
• Basic IT software and hardware troubleshooting knowledge.

Responsibilities

• Provide exceptional IT support to end-users.
• Record, update and escalate support issues.
• Support all IT onboarding activities for end-users.

Skills

Exceptional IT Service Desk support

Troubleshooting macOS and Apple Hardware

ITIL best practices knowledge

Strong communication skills in English and Japanese

Team player

Tools

Jamf Pro

MDM solutions (Jamf/Intune)

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Analyst - Japanese Speaking to join our team in Kuala Lumpur, Selangor (MY-10), Malaysia (MY).

Requirements

• Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Experience with MAC support is highly preferred.
• Familiarity with latest macOS
• Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome,MS Office & COTS applications etc.
• Sound knowledge of ITIL best practices around Incident & Request Management procedures.
• Understanding on how MDM solutions (Jamf/Intune) work.
• Apple Device Support Certification (Added advantage).
• Familiarity with Jamf Pro (Added advantage)
• Record, Update and Escalate Support issues to the next level in a timely manner.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration and maintenance.
• Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
• Seek, Suggest, Evaluate and implement process and Technology improvements.
• Willing to learn & grow in other IT Business areas
• Excellent English and Japanese, written and verbal communication skills.
• Great Team player
• Great communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug finding, and resolution
• Ability to work independently within a diverse global team
• Basic IT software and hardware troubleshooting knowledge and skills (Mac, Windows and Microsoft Environment)
• Flexible and willing to work in a Rotational 24*7. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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