Health Representative (Private Hospital)

Pfizer (Malaysia) Sdn Bhd; Kuala Lumpur; Remote; MYR 50,000 - 80,000; Full time

Job summary

Pfizer Malaysia is seeking a Health Representative (Private Hospital) to connect healthcare providers with therapies and digital services that advance patient care and outcomes. This role is field-based, remote in Malaysia, and focuses on building long-term relationships across assigned accounts with a consultative sales approach.

You will plan territory engagement, deliver compliant messaging, collaborate with Marketing and Medical teams, and support HCP education while driving product

Qualifications

• Bachelor’s degree in pharmacy or science preferred.
• 2:

Responsibilities

• Identify and engage key customers to grow business and drive product demand.
• 0:
• Plan and execute territory call plans using virtual and in-person approaches.
• Provide education to HCPs to meet patient needs.
• Collaborate with Marketing, Medical and other teams to deliver compliant messaging.

Skills

Communication skills

Relationship building

Sales experience

Strategic thinking

Analytical skills

Leadership

Project management

Education

Bachelor’s in Pharmacy/Science/Health

Tools

Veeva Engage

Zoom

WebEx

Microsoft Office

Digital triage app

Job description

Health Representative (Private Hospital)

The Pfizer Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The role is consultative; spanning Pfizer’s entire resource and product portfolio for their customer base and one that will result in long standing and truly valued relationships with customers.

The Heath Representative will draw on healthcare knowledge and understanding of the health and pharmaceutical industry, as well as Pfizer and the product portfolio, so that customers achieve the solutions they need.

The Health Representative should be proficient at planning and executing an effective relationship strategy and building/ maintaining effective, long-term business relationships with assigned territory customers. The Health Representative identifies and prioritizes Pfizer opportunities through understanding customers’ business and strategic imperatives. The Health Representative is responsible for developing and executing an effective sales planning for Channel and HCPs

• Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.
• Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains amethodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; leverages analytics to assist with developing insights and next best action plans
• Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs
• Develops and delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behaviour/close sales) and leverages customer priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources

• Maintain an in-depth of market knowledge, products and disease states that enable meaningful dialogue with key stakeholderstobuild credibility and add value when calling on providers.
• Deliverrelevant,targeted messagingcompliantlyutilizing approved materials via customer engagement to drive product demand(ask the HCP to change their prescribing behaviour/close sales)andproactively provide insights for the development of new and innovative approved product messagingand resources.
• Responsible forstrategic deployment of Pfizer resources to support HCP(e.g. patient education, adherence resources);workeffectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidancefrommanagementandother supportfunctions (Marketing, Medical)andtechnical solutions (e.g., content recommendation RTE) into call planning; collaborate effectively with other Customer-Facing (CF)colleagues
• Present contract termswhere appropriate, proactivelyanswer on-label questions;proactivelyintroducecustomers tofuture state Pfizer Pro with access to appropriate targeted content.
• Collaborate effectively and compliantly with cross-functionalcolleagues, including Medical, Market Access, Marketing toaddress customer inquiriesand advance Pfizer objectives.Able to connect rapidly with appropriate SMEsto address customer inquiries.
• Effectively use calendaring tools, leadership goals, and personal insightsto addresscustomer priorities calls effectively;and bring insights from customer surveys to leadership to improvemodel.

Qualifications

• Bachelor’s Degree, preferred Pharmacy/ Science and Health background
• Minimum 2 years of previous sales experience is added advantage.
• Have a history of promotional or sales success,territory management skills, effective communications skills, as well as demonstrated teamwork, leadership ability and accountability
• Valid driver’s license and a driving record in compliance with company standards

PREFERRED QUALIFICATIONS

• Preferably with Pharmaceutical, biotech, sales, or relevant experience.
• Must live within the territory
• Experience with therapeutic area and productsassociated with this role
• Knowledge of posted territory customers and markets (prescribers/HCPs/institutions/organizations)
• Develop comprehensive territory/customer plans to drive achievement of desired objectives.
• Strategically overcome obstacles to gain access to difficult to see health care providers and customers.
• Cultivate relationships with KOLs; build lasting relationships with top priority customers
• Assess needs of target physicians, address needs with responsive approach, targeted skills, and appropriate resources
• Demonstrated track record of strong business acumen, problem solving, strategic thinking, data analytical skills and project management skills, as well as excellent planning and prioritization skills
• Demonstrated ability to engage, influence and support customers throughout sales process, excellent communication, and interpersonal and leadership skills.
• Demonstrated ability to quickly learn and embrace new ways of working in a rapidly changing environment.
• Strong organizational and analytical skills required and ability to analyze and draw appropriate conclusions using sales data/call reporting software/applications and able to adapt to Pfizer’s long-range technology adapting and learning to use new technology to deliver in bringing Pfizer information to market

#LI-PFE

Work Location Assignment:Remote - Field Based

Worker Type: Regular

Work Location Assignment:Remote - Field Based

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available onPfizer Careers.

Pfizer Malaysia is committed towards Working Together for a Healthier World. We apply our global resources and strive to set the standard for quality, safety and value of medicines to improve the health and well-being of Malaysians at every stage of life. Our diversified health care portfolio includes human biologic, small molecule medicines and vaccines in Biopharmaceuticals.

We collaborate closely with public and private health care providers, and communities to support and expand access to reliable, affordable health care in Malaysia. Pfizer Malaysia began operations in 1964, and every day, some 300 colleagues in nine offices throughout the country work to advance wellness and make a difference for all who rely on us.

Your opportunity to positively impact health around the world begins here. Whether you’re an experienced job seeker or newer to the field, we offer a world of career opportunities in many areas of our business.

Pfizer Malaysia is committed towards Working Together for a Healthier World. We apply our global resources and strive to set the standard for quality, safety and value of medicines to improve the health and well-being of Malaysians at every stage of life. Our diversified health care portfolio includes human biologic, small molecule medicines and vaccines in Biopharmaceuticals.

We collaborate closely with public and private health care providers, and communities to support and expand access to reliable, affordable health care in Malaysia. Pfizer Malaysia began operations in 1964, and every day, some 300 colleagues in nine offices throughout the country work to advance wellness and make a difference for all who rely on us.

Your opportunity to positively impact health around the world begins here. Whether you’re an experienced job seeker or newer to the field, we offer a world of career opportunities in many areas of our business.

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