Head, Talent Acquisition, Malaysia

Standard Chartered Bank; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading international bank in Kuala Lumpur is seeking an experienced recruitment manager to formulate strategies for attracting talent. The role demands strong analytical and negotiation skills, alongside over 10 years of recruitment experience in a complex environment. Key responsibilities include managing a high-performing team and ensuring compliance with employment laws. The position offers a competitive salary and benefits.

Benefits

Retirement savings fund

Medical and life insurance

Flexible working options

Annual leave and parental leave

Proactive wellbeing support

Continuous learning culture

Qualifications

• 10+ years experience in recruitment in a complex environment.
• Capacity to analyse data to identify trends.
• Strong understanding of employment laws in Malaysia.

Responsibilities

• Formulate resourcing strategy to attract talent.
• Drive and embed a performance management culture.
• Manage team performance and employee retention.

Skills

Influencing skills

Negotiation skills

Analytical skills

Networking

Job description

Strategy

• Overall country resourcing responsibilities in Malaysia covering all levels of hiring and across all business entities. Ensuring high standards of execution and delivery to hiring stakeholders whilst ensuring compliance and adherence to defined standards and processes.
• Formulate resourcing strategy to attract and onboard talents into the Bank’s businesses and operations. Using data and metrics insights to help refine approach and tactics to meet hiring mandates.

Business

Drive business and functional people plans to deliver talent agenda to help the franchise achieve its business goals.

Processes

Ensure the resourcing processes, policies and standards are in compliance.

People & Talent

• Build and manage a high performing team, managing employee engagement, development, succession and retention day‑to‑day.
• Drive and embed a strong performance and risk management culture through inspiring, motivating, and rigorous management discipline.
• Drive the right team behaviours, including global collaboration and customer focus.
• Set clear direction for the team and implement a robust tracking, reporting and escalation framework that includes clear metrics, KPI reporting and analysis, and formal reviews.
• Run frequent commit calls to manage delivery progress (sourcing, selection, offers, hit rates etc) and resolve issues.
• Analyse dashboards, metrics and reporting to track progress, identify issues etc.
• Provide regular updates to key business and HR stakeholders, promptly escalating key issues.
• Achieve strategic people requirements, ensuring the organisation structure and people programmes are appropriate for the delivery of plans and targets e.g. resources fully aligned to the coverage model, clear lines of control and delegations of authority in place, etc.
• Build the bench‑strength of the team. Provide ongoing coaching and ensure the right development interventions are deployed, with all team members achieving the required certifications.
• Build the country hub into a centre of operational excellence, setting the standards for others to follow, sharing best practice, knowledge and expertise.
• Ensure adherence to the Bank’s defined risk management frameworks.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Country Management Team and EXCO Members plus all business and functional heads.

Qualifications and Experience

• 10+ Years Experience in Recruitment Gained in a Complex, Hiring Environment.
• Capable in collecting and analysing data in order to shed light on trends and make recommendations.
• Able to direct and shape dialogue with key and senior business leaders.
• Strong influencing and negotiating skills.
• Networking & relationship building.
• Good understanding of in‑country employment and recruiting laws and compliance of these.
• Develop & implement long‑term hiring plans aligned with business objectives.
• Collaborate with business leaders to forecast hiring needs and plan resources accordingly.
• Track and analyse recruiting KPI’s.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time‑offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Unlock job insights

Salary match Number of applicants Skills match

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost‑effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150‑year history in some of the world’s most dynamic markets. The centre provides dedicated world‑class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state‑of‑the‑art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.

Follow Standard Chartered Global Business Services on www.facebook.com/scgbs

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