Head, Sales Training

Hong Leong Assurance Berhad; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A major insurance company in Malaysia is seeking a Head of Training to spearhead the transformation of its agency development program. This role involves developing training solutions, leading a team of trainers, and ensuring programs are effective and aligned with market demands. The ideal candidate will have a strong background in training development and mentoring, along with a thorough understanding of the insurance industry.

Qualifications

• Experience as a Head of Training or similar role.
• Strong understanding of training methodologies and best practices.
• Ability to analyze training effectiveness and drive improvements.

Responsibilities

• Lead the transformation of the agency development program.
• Conduct reviews of training programs and identify enhancements.
• Oversee the design and development of training curricula.

Skills

Training development

Mentoring and coaching

Performance evaluation

Knowledge of insurance industry

Strategic planning

Job description

The role is responsible in spearheading the transformation of our agency development program through strategizing, designing and implementing training solutions which address the company’s challenges. The role will lead a team of trainers, fostering a culture of continuous learning and excellence to empower our agency force with the skills and knowledge needed to thrive in a competitive and evolving market.

Functional Responsibilities

• Conduct a comprehensive review of existing agency training programs, identifying gaps and opportunities for enhancement to align with market demands and company objectives.
• Develop and execute a strategic roadmap for agency training that directly addresses challenges in agent retention and activity rates, focusing on measurable outcomes.
• Introduce innovative training methodologies, including digital learning platforms, blended learning, and experiential learning approaches, to ensure programs are engaging and effective.
• Stay abreast of industry best practices, market trends, and regulatory changes in the life insurance sector to ensure training content is always current and relevant.
• Oversee the design, development, and continuous improvement of all training curricula for new and experienced agents, covering product knowledge, sales techniques, prospecting, client relationship management, compliance, and ethical practices.
• Ensure training programs are tailored to various agent segments and career stages, from onboarding and foundational skills to advanced sales strategies and leadership development for agency leaders.
• Implement robust evaluation methodologies to measure the effectiveness and ROI of training programs, using data to drive continuous improvement.

Managerial Responsibilities

• Lead, mentor, and develop a team of agency trainers, fostering a high-performance culture focused on coaching, facilitation skills, and continuous professional growth.
• Set clear performance objectives for the training team and conduct regular performance reviews.
• Promote cross-functional collaboration with Distribution Channels, Marketing, Product Development, and HR teams to ensure training initiatives are integrated and support overall business goals.

Organizational Responsibilities

• Act as a key liaison between the training department and agency leaders, understanding their needs and ensuring training solutions meet business requirements.
• Present training strategies, progress, and outcomes to senior leadership, demonstrating the impact of training on agent performance and business results.

Application Process

Your application will include responses to the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Head of Training?

Company Overview

Hong Leong Assurance Berhad (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives. Commitment to the customer is the key to HLA's success, where service is provided through a large network of branches, agents and brokers throughout the country as well as bancassurance and alternative distribution channels.