Head, Retail Proposition & Strategy

RHB Banking Group; Kuala Lumpur; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading financial services group in Malaysia seeks a professional to develop strategic initiatives and sales plans while coaching and motivating the sales team. The role involves enhancing customer relationships, ensuring performance tracking, and exploring new business opportunities. Ideal candidates should be adept at handling customer interactions and formulating effective roll-out plans.

Responsibilities

• Formulate strategic initiatives that deepen the bancassurance relationship.
• Secure buy-in from key banca stakeholders.
• Develop and implement sales and operations plans to achieve sales budget.
• Enhance tracking mechanism to improve performance.
• Formulate sales campaign and roll out plan.
• Monitor sales/campaign activities in order to achieve sales budget.
• Coaching, inspiring and motivating sales team.
• Product positioning and continuously identify/develop opportunity to embed bank products.
• Explore and implement new business opportunities.
• Handling customer complaints and enquiries.
• Formulate roll-out plan and refine strategy for banca transformation.

Job description

Responsibilities

• Formulate strategic initiatives that deepen the bancassurance relationship.
• Secure buy-in from key banca stakeholders.
• Develop and implement sales and operations plans to achieve sales budget.
• Enhance tracking mechanism to improve performance.
• Formulate sales campaign and roll out plan.
• Monitor sales/campaign activities in order to achieve sales budget.
• Coaching, inspiring and motivating sales team.
• Product positioning and continuously identify/develop opportunity to embed RHBI products within the Bank’s customer journey.
• Explore and implement new business opportunities.
• Handling customer complaints and enquiries.
• Formulate roll-out plan and refine strategy for banca transformation (ongoing).
• Any other tasks or responsibility assigned by the management.

Group Overview

The RHB Banking Group is the fourth largest fully integrated financial services group in Malaysia. The Group’s core businesses are streamlined into seven main business pillars, namely Group Retail Banking, Group Business & Transaction Banking, Group Wholesale Banking, Singapore Business Operations, Group Shariah Business, Group International Business and Group Insurance.

Group Wholesale Banking comprises Corporate Banking, Investment Banking, Client Coverage, Group Treasury & Global Markets, Asset Management and Private Equity. All the seven business pillars are offered through the Group’s main subsidiaries, RHB Investment Bank Berhad, RHB Islamic Bank Berhad and RHB Insurance Berhad, while its asset management and unit trust businesses are undertaken by RHB Asset Management Sdn. Bhd. and RHB Islamic International Asset Management Berhad.

The Group’s regional presence now spans ten countries including Malaysia, Singapore, Indonesia, Thailand, Brunei, Cambodia, Hong Kong, Vietnam, Lao PDR and Myanmar. It is RHB Banking Group’s aspiration to continue to deliver superior customer experience and shareholder value; and to be recognised as a Leading Multinational Financial Services Group.