Head, Operations & Strategy

Bjak; Petaling Jaya; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading digital financial platform in Petaling Jaya seeks a Business Operations Manager to drive operational excellence and support the CEO in executing strategic priorities. The ideal candidate will have over 5 years of experience in business operations or strategy, with strong analytical and communication skills. This role offers competitive compensation and the opportunity for career progression toward senior roles.

Benefits

Competitive, performance-based compensation

Direct involvement in company strategy

Career progression opportunities

Qualifications

• 5+ years in consulting, business operations, or strategy (startup or high-growth preferred).
• Proven ability to lead complex, cross-departmental initiatives.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Work with the CEO to define and track strategic goals.
• Oversee daily operations to ensure productivity and compliance.
• Prepare data and recommendations for executive decision-making.

Skills

Strategic Planning

Operational Management

Problem-Solving

Communication

Analytical Skills

Job description

At BJAK, we’re building Southeast Asia’s leading digital financial platform at speed. Our mission is to simplify access to insurance and financial services for millions. As the Business Operations Manager, you’ll work directly with the founder to turn strategy into execution and execution into measurable results.

This is not a coordinator position. As Head, Operations & Strategy, you’ll drive clarity, alignment, and operational excellence across departments, ensuring the company moves fast and scales efficiently.

Why This Role Matters

• Turn the CEO’s vision into clear operational priorities.
• Drive company-wide execution and accountability.
• Oversee and optimize operations across multiple departments.
• Identify bottlenecks, solve problems, and implement scalable systems.
• Ensure every initiative moves the company closer to its goals.

Key Responsibilities

1. Strategic Planning & Execution
   • Work with the CEO to define and track strategic goals, OKRs, and company initiatives.
   • Convert strategic plans into actionable operational roadmaps.
   • Identify process gaps, eliminate inefficiencies, and scale high‑impact initiatives.
   • Ensure timely alignment and delivery across departments.
2. Operational Management
   • Oversee daily operations to ensure productivity and compliance.
   • Manage timelines, reporting, collections, and invoice issuance.
   • Establish standard operating procedures and monitor performance.
   • Drive execution discipline and consistency across teams.
3. Financial & Resource Management
   • Oversee billing, collections, and operational cost management.
   • Ensure timely and accurate documentation of financial activities.
   • Collaborate with Finance to manage budgets and optimize spending.
   • Provide regular performance and progress updates to senior management.
4. Executive Enablement
   • Prepare data, analysis, and recommendations for executive decision‑making.
   • Prioritize and manage the CEO’s operational agenda and communication.
   • Draft professional materials for internal teams, partners, and board members.
5. Cross‑Functional Leadership
   • Lead and structure leadership meetings, off‑sites, and project reviews.
   • Work closely with department heads to resolve issues and maintain progress.
   • Strengthen collaboration between Finance, HR, Marketing, Operations, and Medical Affairs.
6. Reporting & Analysis
   • Track and report operational performance metrics.
   • Identify trends, issues, and opportunities for improvement.
   • Conduct client and stakeholder feedback sessions to enhance service quality.
7. Project Ownership
   • Lead strategic, cross‑functional projects from start to completion.
   • Build and implement operational systems that support scaling.
   • Ensure projects are delivered on time and produce measurable outcomes.

You Will Thrive Here If You…

• Own your work and move fast to make things happen.
• Stay adaptable when things change because they will.
• Communicate clearly and stay calm when things get intense.
• Think like a founder: proactive, hands‑on, and focused on results.
• Don’t watch the clock, you care about getting it done right.

What You Bring

• 5+ years in consulting, business operations, or strategy (startup or high‑growth preferred).
• Proven ability to lead complex, cross‑departmental initiatives.
• Strong analytical, problem‑solving, and communication skills.
• Experience working directly with senior executives.
• Deep understanding of operations, finance, and execution strategy.
• Sound judgment, discretion, and reliability in high‑stakes work.
• Bonus: Experience in fintech, digital platforms, or founder‑led companies.

Why Join Us

• Competitive, performance‑based compensation.
• Direct involvement in company strategy and execution.
• Opportunity to shape high‑impact, cross‑functional initiatives.
• Career progression toward GM, COO, or other senior roles.
• A culture built on speed, ownership, and accountability.
• Flat structure — no politics, just results.

If you’re ready to lead from behind the scenes and drive real impact, join us at BJAK.