Head of Workforce Performance & AI Enablement

Maxis; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur is seeking a Head of Workforce to lead a high-performing team focused on enhancing contact centre productivity and service. The ideal candidate will possess a Bachelor’s degree and 6-10 years of relevant experience, including over 3 years in a management role. The role emphasizes innovative use of AI to drive efficiency and requires strategic planning skills. This position offers a significant opportunity to impact the organization's performance in a dynamic environment.

Qualifications

• 6-10 years of experience in BPO, IT, FMCG, or Financial Services industry.
• More than 3 years of team management experience, especially in contact centre or project management.
• Ability to work in fast-paced environments while demonstrating leadership.

Responsibilities

• Lead a team to delivers analytics that enhance contact centre service.
• Oversee performance management utilizing AI-driven tools.
• Execute sales campaigns to drive performance.

Skills

Strategic mindset

Leadership qualities

Interpersonal skills

Analytical skills

Education

Bachelor’s degree in Business Management, Economics, IT, Telecommunications, or Engineering

Job description

A leading telecommunications company in Kuala Lumpur is seeking a Head of Workforce to lead a high-performing team focused on enhancing contact centre productivity and service. The ideal candidate will possess a Bachelor’s degree and 6-10 years of relevant experience, including over 3 years in a management role. The role emphasizes innovative use of AI to drive efficiency and requires strategic planning skills. This position offers a significant opportunity to impact the organization's performance in a dynamic environment.