Head of Technology Platforms– Logistic

Ben Line Agencies; Kuala Lumpur; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading logistics company in Kuala Lumpur is seeking a Technology Platform Head to oversee the strategic management and lifecycle of logistics platforms. The ideal candidate will have over 10 years of experience in logistics and supply chain management, strong analytical skills, and proven leadership capabilities. Responsibilities include strategic planning, team management, and ensuring service delivery excellence in a dynamic environment.

Qualifications

• Proven experience in Logistic and supply chain related roles.
• Strong analytical thinking and attention to detail.
• Excellent communication skills for technical specifications.

Responsibilities

• Lead strategic planning and governance for operational systems.
• Manage cross-functional team and mentor Platform Managers.
• Ensure platforms meet defined SLAs and drive continuous improvement.

Skills

Logistic management

Stakeholder engagement

Vendor management

Analytical thinking

Leadership

Education

Bachelor’s degree in Business, Information System, Supply Chain, or related field

Tools

ERP systems

Freight management systems

Job description

The Technology Platform Head will lead the strategic management, managing entire lifecycle of the product – from initial concept and development to maintenance as part of business-as-usual operation, improvement, and eventual retirement, and delivery. Reporting directly to Group CTO, this is a critical leadership role serving as the single point of accountability for all platforms under his/her portfolio, including but not limited to Integrated Logistic Operational System, and Cargowise. This individual is expected to bring a strong operational understanding of the business domain, deep platform/system expertise/experience, and a disciplined approach to execution – acting as the unifying force between technology teams, external vendors and business product/function. The ideal candidate combines domain fluency with structured thinking, strong interpersonal presence, and a high degree of ownership.

RESPONSIBILITIES

• Strategic Planning and Governance

  Product Vision & Roadmap: Working closely with the Business/Function to develop and evolve the strategic roadmap for all operational and enterprise systems, ensuring alignment with organizational goals and scalability across business functions and regions.

  Stakeholder Engagement: Serve as a credible, solutions-oriented partner to Business Product/Function, and Executive Leadership. Translate high-level business needs into actionable platform strategies, by way of Epics and user-stories.

  Governance Framework: Define and enforce platform governance, data integrity, and system access policies. Champion data quality and standardized usage across the organization, in close collaboration with other Platform Portfolio Head, Data Platform & Engineering Head, and Cybersecurity Governance & Operation.

• Platform Delivery & Lifecycle Ownership

  Execution Oversight: Lead the successful implementation and enhancement of business-critical systems, including full accountability for timeline, budget, resource alignment, and change management.

  Lifecycle ownership: Own end-to-end lifecycle of each platform – from concept and planning through rollout, adoption, continuous improvement, and retirement, supported by Platform Manager(s).

  Vendor Leadership: Oversee vendor and SI partner performance. Negotiate contracts and SLAs to ensure service reliability and cost-efficiency.

  System Integration & Optimization: Ensure robust integration between platforms, middleware, and data/reporting layers. Drive configuration and process optimization to support operational excellence.

• Team Leadership and Culture

  Platform Leadership Team: Manage and mentor a group of Platform Managers, ensuring clarity of roles, delivery ownership, and development of technical and business acumen.

  Process-Driven Culture: Promote rigor, attention to detail, and structured workflows. Encourage evidence-based decision making and measurable improvement.

  Change Leadership: Support user adoption and cross-functional alignment through effective training, communication, and business partnership.

• Service Management

  Operational Excellence: Own the platform service delivery model, including incident, request, and problem management process.

  SLA Accountability: Ensure that platforms meet defined SLAs for availability, responsiveness, and resolution times.

  Continuous Improvement: Use trend analysis and user feedback to reduce recurring issues, improve support process, and elevate service experience.

  Collaboration with IT Operations & Service Management: Work cross-functionality and adhere to standard established by Group Technology Service Management and to ensure end-to-end service reliability across infrastructure, application, and user layers.

QUALIFICATIONS

• Bachelor’s degree in Business, Information System, Supply Chain, or related field.
• Proven experience in Logistic and supply chain related, especially logistic and freight management system implementation.
• Strong analytical thinking and attention to detail, with a commitment to delivering clean, accurate, and actionable plan.
• Excellent communication skills, with the ability to translate complex business requirements into clear technical specifications and analytical solutions.
• Efective stakeholder management, capable of working with both technical and non-technical audiences to gather requirements, deliver insights, and drive data-driven decisions.
• Experience working in cross-functional teams within Agile, Scrum, or other project-based environments, with an ability to manage multiple priorities and deadlines.

SKILLS & EXPERIENCE

• Minimum of 10 years in logistic, transportation, freight system delivery & management and 5+ years in senior leadership role.
• Hands-on experience integrating operational platform with Financial/ERP, Customer/Business Partner systems.
• Strong track record in stakeholder engagement, vendor management, and cross-functional program leadership.
• Experience in low-maturity business environments where structure and process must be introduced and implemented without over engineering.
• Product Ownership mindset: Own platform outcome and financial effectiveness end-to-end, on top of delivery milestones.
• Process disciplines and Detail orientation: Operates with rigor, drives standards, and ensures consistency across platforms.
• Leadership Presence: Commands confidence, builds trust, and drives accountability at all levels.
• Business-IT Translator: Capable of interpreting vague business inputs into structured technical deliverables.
• Conflict Navigation & Influence: Resilient under pressure and comfortable with constructive challenge.
• Service Ownership: Understand the operational impact of platforms and ensure high performance in support and stability.
• Communication: Strong written, verbal, and visual communication skills – adapts for executive and business contexts.