Head of Technology Platforms– Logistic

BEN LINE AGENCIES (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 250,000 - 300,000; Full time

Job summary

A logistics company in Malaysia is seeking a Technology Platform Head to oversee strategic management and lifecycle of critical platforms. The ideal candidate will have over 10 years in logistics and supply chain systems, strong stakeholder engagement skills, and proven leadership in agile environments. This role emphasizes cross-functional collaboration and the integration of operational systems with business processes.

Qualifications

• Proven experience in logistic and supply chain systems implementation.
• Minimum of 10 years in logistic, transportation, freight system delivery & management.
• Hands-on experience integrating operational platforms with Financial/ERP, Customer systems.

Responsibilities

• Lead strategic planning and governance for operational and enterprise systems.
• Engage with stakeholders to translate business needs into actionable strategies.
• Oversee platform delivery and lifecycle ownership, ensuring robust service reliability.

Skills

Analytical thinking

Excellent communication skills

Stakeholder management

Experience in agile environments

Education

Bachelor's degree in Business, Information Systems, Supply Chain, or related field

Job description

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The Technology Platform Head will lead the strategic management, managing entire lifecycle of the product – from initial concept and development to maintenance as part of business‑as‑usual operation, improvement, and eventual retirement, and delivery. Reporting directly to Group CTO, this is a critical leadership role serving as the single point of accountability for all platforms under his/her portfolio, including but not limited to Integrated Logistic Operational System, and Cargowise. This individual is expected to bring a strong operational understanding of the business domain, deep platform/system expertise/experience, and a disciplined approach to execution – acting as the unifying force between technology teams, external vendors and business product/function. The ideal candidate combines domain fluency with structured thinking, strong interpersonal presence, and a high degree of ownership.

Responsibilities

• Strategic Planning and Governance – Product Vision & Roadmap: Working closely with the Business/Function to develop and evolve the strategic roadmap for all operational and enterprise systems, ensuring alignment with organizational goals and scalability across business functions and regions.
• Stakeholder Engagement – Serve as a credible, solutions‑oriented partner to Business Product/Function, and Executive Leadership. Translate high‑level business needs into actionable platform strategies, by way of epics and user stories.
• Governance Framework – Define and enforce platform governance, data integrity, and system access policies. Champion data quality and standardized usage across the organization, in close collaboration with other Platform Portfolio Head, Data Platform & Engineering Head, and Cybersecurity Governance & Operation.
• Platform Delivery & Lifecycle Ownership – Lead the successful implementation and enhancement of business‑critical systems, including full accountability for timeline, budget, resource alignment, and change management. Own end‑to‑end lifecycle of each platform – from concept and planning through rollout, adoption, continuous improvement, and retirement, supported by Platform Manager(s). Oversee vendor and SI partner performance. Negotiate contracts and SLAs to ensure service reliability and cost‑efficiency. Ensure robust integration between platforms, middleware, and data/reporting layers. Drive configuration and process optimization to support operational excellence.
• Team Leadership and Culture – Manage and mentor a group of Platform Managers, ensuring clarity of roles, delivery ownership, and development of technical and business acumen. Promote rigor, attention to detail, and structured workflows. Encourage evidence‑based decision making and measurable improvement. Support user adoption and cross‑functional alignment through training, communication, and business partnership.
• Service Management – Own the platform service delivery model, including incident, request, and problem management process. Ensure that platforms meet defined SLAs for availability, responsiveness, and resolution times. Use trend analysis and user feedback to reduce recurring issues, improve support process, and elevate service experience. Work cross‑functionality and adhere to standards established by Group Technology Service Management to ensure end‑to‑end service reliability across infrastructure, application, and user layers.

Qualifications

• Bachelor's degree in Business, Information System, Supply Chain, or related field.
• Proven experience in logistic and supply chain related systems, especially logistic and freight management system implementation.
• Strong analytical thinking and attention to detail, with a commitment to delivering clean, accurate, and actionable plan.
• Excellent communication skills, with the ability to translate complex business requirements into clear technical specifications and analytical solutions.
• Effective stakeholder management, capable of working with both technical and non‑technical audiences to gather requirements, deliver insights, and drive data‑driven decisions.
• Experience working in cross‑functional teams within Agile, Scrum, or other project‑based environments, with the ability to manage multiple priorities and deadlines.
• Minimum of 10 years in logistic, transportation, freight system delivery & management and 5+ years in senior leadership role.
• Hands‑on experience integrating operational platform with Financial/ERP, Customer/Business Partner systems.
• Strong track record in stakeholder engagement, vendor management, and cross‑functional program leadership.
• Experience in low‑maturity business environments where structure and process must be introduced and implemented without over‑engineering.
• Product ownership mindset: Own platform outcome and financial effectiveness end‑to‑end, on top of delivery milestones.
• Process disciplines and detail orientation: Operates with rigor, drives standards, and ensures consistency across platforms.
• Leadership presence: Commands confidence, builds trust, and drives accountability at all levels.
• Business‑IT translator: Capable of interpreting vague business inputs into structured technical deliverables.
• Conflict navigation & influence: Resilient under pressure and comfortable with constructive challenge.
• Service ownership: Understand the operational impact of platforms and ensure high performance in support and stability.
• Strong written, verbal, and visual communication skills – adapts for executive and operational audiences alike.