Head of Support-Partnership & PRS Department

Manulife Insurance Berhad; Kuala Lumpur; Hybrid; MYR 250,000 - 300,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking a Head of Support-Partnership & PRS Department to drive strategic leadership and ensure seamless service delivery in PRS support. The ideal candidate will manage operations, compliance, and marketing initiatives, and possess strong experience in asset management and stakeholder engagement. This role offers a hybrid working arrangement.

Qualifications

• 10 years of experience in asset management, financial services, or partnership operations.
• Strong understanding of mutual fund operations and distribution channels.
• Proven experience managing due diligence processes.

Responsibilities

• Oversee partner onboarding and update partner records.
• Lead the preparation of due diligence materials.
• Support planning of marketing campaigns and monitor effectiveness.
• Implement process enhancements and liaison with stakeholders.

Skills

Organizational skills

Communication

Stakeholder management

Financial analysis

Process improvement

Education

Bachelor’s degree in finance or business administration

Tools

Microsoft Office Suite

CRM systems

Job description

Head of Support-Partnership & PRS Department

The incumbent will drive strategic leadership and operational excellence in PRS support, ensuring seamless service delivery across the region. Lead and inspire high‑performing teams to elevate customer experience and optimize support processes in a dynamic environment.

Position Responsibilities

• Operational and Back‑Office Support: oversee partner onboarding processes, maintain and update partner records, and ensure timely execution of fund listings, pricing updates, and operational changes across platforms.
• Due Diligence and Compliance Coordination: lead preparation and submission of due diligence materials, collaborate with legal, compliance, and product teams, and track and manage partner audits, reviews, and information requests.
• Campaign and Initiative Execution: support planning and rollout of marketing and sales campaigns with distribution partners, coordinate internal resources, and monitor campaign effectiveness with post‑campaign analysis and reporting.
• Process Improvement and Stakeholder Engagement: identify and implement process enhancements, serve as a key liaison between internal teams (sales, marketing, product, operations) and external partners, and provide regular updates and insights to senior management.

Required Qualifications

• Bachelor’s degree in finance, business administration, or related field.
• 10 years of experience in asset management, financial services, or partnership operations.
• Strong understanding of mutual fund operations, distribution channels, and regulatory frameworks.
• Proven experience in managing due diligence processes and operational workflows.
• Excellent organizational, communication, and stakeholder management skills.
• Proficiency in Microsoft Office Suite and CRM systems; experience with workflow tools is a plus.

Working Arrangement

Hybrid

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other protected ground in applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].