Head of Section, Mobile Truck Services

PUSPAKOM SDN BHD; Shah Alam; On-site; MYR 70,000 - 90,000; Full time

Job summary

A company in vehicle inspection services is seeking a Head of Section for Mobile Truck Services. This role involves leading daily operations to meet inspection standards, ensuring compliance with regulations, and providing excellent customer service. Candidates should have a Bachelor’s degree in Automotive or Mechanical Engineering and at least 5 years of experience in logistics or fleet management. Strong leadership and problem-solving skills are essential for driving performance and managing operations efficiently.

Qualifications

• Minimum 5 years of experience in managing teams in logistic management.
• Strong understanding of quality and regulatory standards.
• Experience with mobile truck operations including scheduling and maintenance.

Responsibilities

• Lead daily operations of the Mobile Truck Services Section.
• Ensure compliance with all policies and legal requirements.
• Prepare reports on operational developments.

Skills

Leadership in team management

Problem-solving skills

Customer service

Operational management

Education

Bachelor’s degree in Automotive or Mechanical Engineering

Tools

MS Office

Job description

Head of Section, Mobile Truck Services

Department / Division: Mobile Services Operations / Operations

Job Summary

• Lead and manage daily operations of the Mobile Truck Services Section to ensure vehicle inspections meet established standards, deliver excellent customer service, and comply with legal and company requirements.
• Ensure compliance with all policies, procedures, acts, standards, and ISO requirements adopted by the company and relevant authorities.
• Manage and supervise resource planning and overall MTS operational activities.
• Monitor MTS management expenditures in line with the annual management plan.
• Ensure the section achieves the Key Performance Indicators (KPIs) set by management.
• Provide quality service to customers and manage complaints in a timely manner.
• Liaise and collaborate with other divisions, departments, or sections to resolve issues and improve MTS operations.
• Prepare reports and summaries regarding the development of project or operational status or any incidents or occurrences within the section for monthly basis or whenever required.
• Build and sustain good relations with authorities, customers, associations, and relevant business partners.
• Carry out other duties as assigned by management from time to time.

Job Requirements

• Minimum Education: Bachelor’s degree in Automotive or Mechanical Engineering (or equivalent).
• Minimum 5 years of experience in managing teams, especially in logistic management, fleet management, vehicle inspection operation or equivalent.
• Demonstrated workforce leadership & problem‑solving skill in team management.
• Strong understanding and compliance with the company’s quality and regulatory standards, policies, and procedures.
• Ability to handle customer inquiries and resolve complaints promptly and professionally.
• Proven experience handling nationwide mobile truck operations, including scheduling, deployment, and maintenance of multiple trucks.
• Demonstrated ability to manage Mobile Truck Services operation, lead team & drive performance.
• Computer literacy, including MS Office and relevant operational systems.