Head of Sales and Operations

Bell Ward Malaysia; Selangor; On-site; MYR 120,000 - 160,000; Full time

Job summary

A financial education and training firm in Selangor is seeking a Head of Sales & Operations. The successful candidate will lead teams, optimize processes, and enhance service quality throughout the customer journey. With 8–10 years in B2C sales and operations, you will be hands-on and strategic, focused on achieving measurable performance and continuous improvement. This position offers an opportunity to drive significant impact in a dynamic environment.

Qualifications

• Minimum 8–10 years of experience in B2C sales and operations, preferably within education, training, or service-based industries.
• Demonstrated success in improving sales conversion and delivering high customer service standards.
• Hands-on and comfortable executing both strategy and operational detail.

Responsibilities

• Lead and develop the Sales and Operations teams to achieve growth, efficiency, and service excellence.
• Streamline operational workflows to reduce turnaround times, minimize errors, and improve process consistency.
• Collaborate closely with Marketing, Finance, and Technology to enhance processes, customer experience, and operational integration.

Skills

B2C sales and operations

Leadership

Analytical skills

Communication

CRM systems

Stakeholder management

Education

Bachelor's degree in a relevant field

Job description

Our client is seeking a highly driven Head of Sales & Operations to lead, grow, and optimize their organization in the financial education and training industry. This role is responsible for improving sales conversion, strengthening operational efficiency, and ensuring exceptional service quality throughout the customer journey. The position requires a leader who is both strategic and hands‑on, capable of building systems, coaching teams, and driving measurable performance across Sales and Operations.

Job Responsibilities

• Lead and develop the Sales and Operations teams to achieve growth, efficiency, and service excellence.
• Improve B2C sales conversion by optimizing sales processes, coaching team members, and enhancing CRM utilization.
• Streamline operational workflows to reduce turnaround times, minimize errors, and improve process consistency.
• Maintain high service standards throughout the entire customer journey, ensuring responsive and high-quality support.
• Establish clear KPIs, SOPs, and performance metrics that drive accountability and continuous improvement.
• Collaborate closely with Marketing, Finance, and Technology to enhance processes, customer experience, and operational integration.
• Lead or support strategic projects aimed at improving scalability, profitability, and system efficiency.
• Manage relationships with external vendors, affiliates, and partners to support sales and operational goals.
• Build a strong team culture focused on ownership, discipline, and service excellence.

Job Requirements

• Bachelor’s degree in a relevant field.
• Minimum 8–10 years of experience in B2C sales and operations, preferably within education, training, or service-based industries.
• Demonstrated success in improving sales conversion and delivering high customer service standards.
• Strong leadership experience with the ability to structure, coach, and develop teams.
• Experience in sales process design, CRM systems, and cross-functional collaboration.
• Analytical and data‑driven, with experience using KPIs and reporting to inform decisions.
• Excellent communication, influencing, and stakeholder management skills.
• Hands‑on and comfortable executing both strategy and operational detail.
• Values‑driven, disciplined, proactive, and committed to service excellence.

We thank you for applying with us in advance but only short‑listed candidates will be notified.