Head of Retail Operations (Beauty)

Agensi Pekerjaan Randstad Sdn Bhd - Professional; Kuala Lumpur; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading recruitment agency in Malaysia is seeking an experienced Head of Retail Operations to lead and scale a multi-brand beauty & cosmetics retail network. The ideal candidate will have 8-10 years of experience in retail operations management, strong leadership skills, and a proven ability to drive performance. This role focuses on operational excellence and achieving sales performance in all physical retail touchpoints.

Qualifications

• 8-10 years' experience in a retail operations management role, preferably in multi-brands or beauty/cosmetics environment.
• Strong leadership and people management skills.
• Strong business acumen mindset.

Responsibilities

• Develop the retail operations strategy across all beauty & cosmetics brands.
• Drive a performance-driven culture through coaching and KPIs.
• Manage P&L performance, ensuring profitability.

Skills

Leadership

Analytical skills

Communication

Problem-solving

Job description

Randstad is currently seeking an experienced and commercially driven Head of Retail Operations (beauty & cosmetics) to lead and scale the multi-brand beauty & cosmetics retail network. This role is pivotal in driving operational excellence, enhancing customer experience, and achieving sales performance across all physical retail touchpoints.

You will need to:

• Develop the retail operations strategy across all beauty & cosmetics brands within the portfolio.
• Drive a performance-driven culture through coaching, clear KPIs, and recognition programs.
• Manage P&L performance, ensuring profitability across all brands and stores.
• Analyze commercial reports and market trends to optimize sales, traffic, conversion, and basket size.
• Implement promotional strategies and work closely with Marketing and Merchandising to drive traffic and sell-through.
• Champion inventory accuracy, shrinkage control, and stock efficiency.
• Partner closely with Brand Principals, VM, Supply Chain and other internal teams

Requirements:

• 8-10 years' experience in a retail operations management role, preferably in multi-brands or beauty/cosmetics environment
• Strong leadership and people management skills
• Strong business acumen mindset with expertise in communication, analytical and problem-solving skills