Head of Partnership & Business Development Initiatives

TDCX Malaysia; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO company is seeking a Head of Partnership & Business Development Initiatives in Malaysia. The role involves establishing client relationships, strategizing for growth opportunities, and identifying new partnerships. Candidates should have a Bachelor’s Degree with 5-7 years' experience in a relevant field. Excellent communication skills and proficiency in CRM tools are essential. This position offers attractive remuneration and a supportive workplace culture.

Benefits

Attractive remuneration

Comprehensive medical, insurance, and social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans

Qualifications

• 5-7 years of working experience in the related field.
• Demonstrated hands-on experience with CRM tools and Microsoft Office.
• Excellent verbal and written communication skills in English.

Responsibilities

• Establish and maintain client relationships including communication and report delivery.
• Identify organic growth areas for current accounts and capitalize on opportunities.
• Develop plans and strategies aligned with the organization's marketing direction.
• Identify new partnership opportunities for the organization.

Skills

Problem-solving

Attention to detail

Communication skills

CRM tools

Microsoft Office

Education

Bachelor’s Degree in Business, Communications or related field

Job description

Head of Partnership & Business Development Initiatives

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At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Establish and maintain client relationships including client communication, report delivery, project management, and strategy development.
• Determine current accounts’ organic growth areas and capitalize on opportunities by coordinating with Operations and Support leaders.
• Develop plans and strategies as per organization’s marketing direction in order to form strategic thinking that is consumer centric.
• Identify new opportunities for the organization to partner with.
• Work with the Project Management team in implementing new programs or new business for an existing program.
• Lead business strategy and opportunity related client consultation.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Bachelor’s Degree in Business, Communications or any related field
• Preferably with 5-7 years of working experience in the related field is ideal for this position.
• Demonstrated hands-on experience in CRM tools and Microsoft office.
• Ability to solve problems proactively with keen attention to detail.
• Possesses a great sense of urgency and the ability to follow through.
• Ability to handle multiple initiatives under pressure.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.