Head of Operations (F&B Retail)

Michael Page; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic F&B retail brand seeks an experienced operations leader to oversee outlet management and drive customer satisfaction. The role demands 8+ years in F&B operations with strong leadership and P&L management skills. Successful candidates will implement successful operational systems while developing and training high-performing teams. The company offers an attractive salary package and the chance for growth in a fast-paced environment focused on innovation and expansion.

Benefits

Attractive salary package

Performance incentives

Career progression opportunities

Qualifications

• 8+ years of experience in F&B retail operations, managing multiple outlets.
• Strong ability to create and implement effective operational systems.
• Experienced in team building, recruitment, and training processes.

Responsibilities

• Lead overall outlet operations ensuring high customer service standards.
• Develop systems to enhance customer satisfaction and service quality.
• Manage full P&L responsibility, optimizing revenue and costs.

Skills

Leadership skills

Customer service management

P&L management

Operational system development

Job description

Responsibilities

• Lead overall outlet operations with 8+ years of F&B retail experience, ensuring consistent delivery of excellent customer service and operational standards.
• Develop and implement systems that elevate customer satisfaction, service speed, and hygiene across all outlets.
• Oversee food preparation processes to ensure strict adherence to SOPs, quality, and consistency.
• Build and manage a high-performing team by recruiting, training, and developing managers, area managers, and outlet crew.
• Establish a structured training academy, ongoing development programs, and performance-based incentive frameworks.
• Manage full P&L responsibility, driving revenue through service excellence, local store marketing, and cost optimisation.
• Reduce overheads by optimising labour planning, improving logistics efficiency, and minimising wastage.
• Lead expansion initiatives, including the operational roll-out of new outlets and Joint Ventures (e.g., Drive‑Thru and new store formats).

Qualifications

• 8+ years of experience in F&B retail operations, overseeing multi‑outlet or multi‑region portfolios.
• Proven ability to develop and implement operational systems that enhance customer experience and service quality.
• Strong leadership skills with experience hiring, training, and developing large teams, including managers and area managers.
• Hands‑on experience managing P&L, improving profitability, and optimising labour, logistics, and waste.
• A track record of driving store growth, launching new outlets, and improving operational processes.
• Excellent communication, problem‑solving, and stakeholder management skills in a fast‑paced environment.

About the Company

Our client is a rapidly expanding F&B retail brand known for its strong local presence, innovative store formats, and commitment to delivering high‑quality dining experiences. With an ambitious expansion roadmap, they offer a dynamic and fast‑paced environment backed by a dedicated leadership team.

Lead large‑scale operational strategies with full autonomy to shape the company – a fast‑growing brand with strong financial backing and exciting expansion plans.

Benefits

• Attractive salary package with performance incentives.
• Opportunity to lead large‑scale expansion projects and influence company‑wide strategy.
• A fast‑growing environment that supports innovation, autonomy, and leadership impact.
• Strong long‑term career progression within a rapidly scaling F&B brand.