Head of Operations

Bjak; Malaysia; On-site; MYR 150,000 - 250,000; Full time

Job summary

A growing fintech platform in Malaysia is seeking a Head of Operations to lead and streamline its operational strategies across Southeast Asia. This pivotal role involves improving efficiency, managing cross-functional teams, and enhancing customer experience. The ideal candidate will have extensive experience in high-paced environments and a strong operational leadership background. You'll drive strategic execution and directly impact customer satisfaction and company success.

Qualifications

• Proven experience leading operations in a fast-paced environment.
• Ability to improve efficiency and scale operations.
• Strong skills in mentoring and leading teams.

Responsibilities

• Define and execute operational strategies that support growth.
• Oversee supply chain, logistics, and customer service.
• Lead and mentor a high-performing operations team.
• Identify and implement process improvements.
• Champion outstanding customer service.
• Manage internal office operations and compliance.

Skills

Strategic thinking

Operational leadership

Cross-functional collaboration

Customer experience focus

Job description

Lead Operations That Drive Scale, Efficiency, and Impact Across Southeast Asia

At BJAK, we’re on a mission to make insurance and financial services simpler, smarter, and more inclusive for millions across Southeast Asia. As Head of Operations, you’ll lead the backbone of that mission‑ensuring our systems, teams, and processes operate seamlessly across markets.

You’ll work closely with the CEO and leadership team to build scalable operations, improve day‑to‑day efficiency, and tackle challenges with speed and ownership. This is a Malaysia‑based leadership role with impact that spans the region.

Why This Role Matters

• You’ll shape and lead operations at one of Southeast Asia’s fastest‑growing fintech platforms

• Your work will directly impact customer satisfaction, company profitability, and execution velocity

• You’ll own strategy, execution, and people leadership across cross‑functional teams

• You’ll build and streamline systems that support scale across multiple geographies

What You’ll Do

• Drive Operational Strategy -Define and execute operational strategies that support growth and align with business objectives.

• Run Daily Operations Smoothly
  Oversee supply chain, logistics, admin ops, and customer service to ensure frictionless execution.

• Lead Cross‑Functional Teams - Hire, lead, and mentor a high‑performing operations and admin team with a culture of ownership and accountability.

• Own Process Improvement - Identify bottlenecks, automate where possible, and implement systems that reduce cost and increase speed.

• Champion Customer Experience - Lead the customer service function to deliver outstanding support, stepping in hands‑on during high‑stakes cases.

• Support Company Admin & Internal Ops - Oversee internal office management, document control, vendor relations, and team compliance with policies.

• Work Flexibly and Lead By Example - Be ready to work during odd hours, on the go, and directly solve issues where needed.

• Collaborate Across Departments - Work with product, HR, finance, and regional teams to ensure operational excellence across the board.

You’ll Thrive Here If You...

• Think strategically but execute tactically - no task is too big or too small if it drives outcomes

• Are internally driven - you operate on initiative, not instruction