Head of Network Development and Partner Management

GD Express; Petaling Jaya; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading logistics firm is seeking a Head of Network Development and Partner Management in Malaysia to lead network strategy and partner management. The ideal candidate will have at least 5 years of experience in logistics and a strong background in network planning and operational optimization. Excellent communication skills and a Bachelor's degree in a relevant field are required. This role includes oversight of both owned branches and third-party partners.

Qualifications

• Minimum of 5 years experience in logistics, courier, or multi-site operational environments.
• Experience managing partners, dealers, or agency networks preferred.
• Strong understanding of network planning, operational optimization, and ROI-driven decision-making.

Responsibilities

• Design and implement the company’s network development roadmap.
• Manage all GDEX partners, including agents, contractors, and 3rd-party operators.
• Monitor service quality, SLA compliance, and operational performance across both owned and partner networks.

Skills

Logistics experience

Network planning

Operational optimization

Relationship management

Communication skills

Education

Bachelor’s Degree in Business, Logistics, Supply Chain Management, or related field

Job description

Head of Network Development and Partner Management

The Head of Network Development and Partner Management leads GDEX’s end-to-end network strategy — covering company-owned branches, 3rd-party operators, and agency-based partners. This position combines strategic planning and hands‑on execution, balancing commercial growth with service reliability and operational discipline.

Location: Malaysia (with oversight of Singapore operations)

Responsibilities

Strategic & Development

Design and implement the company’s network development roadmap, including new branch openings, relocations, and network optimization.

Define the right mix of owned and partner‑operated locations to maximize ROI, service coverage, and cost efficiency.

Conduct feasibility and ROI studies to guide network investment and site selection decisions.

Propose new third‑party or agency models to strengthen service reach and market presence.

Partner & Agency Management

Manage all GDEX partners, including agents, contractors, and 3rd‑party operators.

Drive partner growth and revenue contribution, ensuring consistent alignment with company standards and service targets.

Lead partner engagement, retention, and performance improvement programs.

Oversee all partner agreements, renewals, and performance governance processes.

Operational Oversight

Supervise branch space and lease management, ensuring timely renewals, relocations, and cost optimization.

Work closely with Operations, Finance, Legal, and Commercial teams to ensure seamless site readiness and partner compliance.

Monitor service quality, SLA compliance, and operational performance across both owned and partner networks.

Ensure all network development and partner activities meet legal, regulatory, and company governance standards.

Requirements

Bachelor’s Degree in Business, Logistics, Supply Chain Management, or a related field.

Minimum of 5 years of experience in logistics, courier, or multi‑site operational environments.

Experience managing partners, dealers, or agency networks preferred.

Strong understanding of network planning, operational optimization, and ROI‑driven decision‑making.

Excellent communication, negotiation, and relationship‑management skills.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have experience in a role which requires relationship management experience?
• How much notice are you required to give your current employer?
• How many years’ experience do you have as a Network Lead?

Supported by robust technology infrastructure and digital platforms, GDEX offers express courier service, international shipping, and warehouse fulfilment. GDEX has recently diversified into IT services and solutions.