Head of Insights & Market Intelligence

Maxis Broadband Sdn Bhd; Kuala Lumpur; On-site; MYR 160,000 - 220,000; Full time

Job summary

A leading telecommunications provider in Kuala Lumpur seeks a Head of Research & Insights to design data-driven strategies and communicate findings that enhance customer-centric value creation. The ideal candidate will have over 10 years of marketing research experience, a relevant degree, and exceptional communication skills. This role requires managing budgets and stakeholder relationships while modernizing data management practices.

Benefits

Medical benefits

Education support

Loans

Dental benefits

Phone Bill Allowance

Mobile Phone Subsidy

Qualifications

• Minimum 10 years of relevant working experience in Marketing Research or consumer data functions.
• Strong communication skills, both written and spoken, with the ability to deliver insights.
• Proficiency in managing budgets and nurturing partner relationships.

Responsibilities

• Design and implement research strategies aligning with business needs.
• Manage information technology and analyze various data formats.
• Communicate findings to inspire action and drive business decisions.

Skills

Communication skills

Data analysis

Stakeholder management

Leadership

Research strategy

Education

Bachelor's Degree in Statistics, Mathematics, Marketing or a relevant field

Job description

Head of Research & Insights

Designs, collects, connects and reveals intriguing insights that the entire Maxis organization can act on to live up to its customer‑centric value creation goals.

Responsibilities

Designing the approach

Understanding the Enterprise Business, Consumer Business and other support divisions (Sales & Service, Marketing, Brand, Technology etc.) to form sharp, synergistic and efficient requirements based on hypotheses.

Co‑developing insights ambitions, formulating the research strategy, building frameworks to automate where necessary, and planning project deliveries.

Align stakeholders’ commitment towards mutually beneficial outcomes.

The boring stuff: managing budgets, nurturing external partner relationships, powerful brief writing, familiarity with CX/go‑to‑market needs, concept tests, brand tracking, NPS, qualitative and quantitative methods.

Managing the information

Awareness, familiarity and proficiency in dealing with various forms and formats of data to organize, consume and analyze.

Modernizing how data depositories are managed to enable analysis, categorizing, application and utilization by various user tiers.

Fan of, and user of automation (as a technology and as a process) for high‑recurrence tasks or requests.

Develop invested & bespoke studies that are actionable, and which data is malleable for enrichment, expansion, or re‑application when opportunity arises.

The boring stuff: evangelizing the utility of information technology, guardian of data inventory across digital and non‑digital, regular reporting on brand equity and marketing campaign feedback, ensuring data integrity/accuracy/reliability.

Willingness to dive deep, wade into murky complexity to deliver the sharpest, truest revelations that separate correlation and causation.

Strong sense of the interconnect between customer behaviour and business behaviour to ensure insights are actionable.

Able to take macro views to keep building insights and layering them upon one another to form long‑term directions for incremental value creation over time.

Ability to communicate findings to inspire action and further curiosity.

Institutionalize perpetual learning after recommendations.

The boring stuff: goal setting/tracking, people management, stakeholder relationships, presentation skills, data‑storytelling, being multilingual is an advantage.

Qualifications

• Minimum 10 years of relevant working experience in Marketing Research (research agency/client/consultant and etc.) and/or relevant consumer data functions.
• Bachelor's Degree in Statistics, Mathematics, Marketing or a relevant field (advantage).
• Strong communication skills, both written and spoken, with the ability to deliver insights to stakeholders and management level.

Next Steps

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Benefits

Perks and benefits: Medical Education support, Loans, Dental, Phone Bill Allowance, Mobile Phone Subsidy, Additi.

EEO Statement

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.