Head of HR Operations

SWAROVSKI GLOBAL BUSINESS SERVICES ASIA SDN BHD; Malaysia; Hybrid; MYR 120,000 - 160,000; Full time

Job summary

A leading luxury goods company in Malaysia seeks an experienced HR Operations leader with 8–10 years of experience. You will build and manage HR operations while ensuring excellent service delivery, compliance, and efficiency. The ideal candidate will have in-depth HR discipline knowledge, proven leadership skills, and advanced capabilities in PowerPoint and Excel. This role offers hybrid work options, learning opportunities, and exclusive employee discounts on products.

Benefits

Learning and career development programs

Hybrid work options

Global employee assistance program

Paid volunteering leave

Exclusive employee discounts

Qualifications

• Mastery in HR discipline with deep knowledge or broad expertise.
• 8–10 years of experience in leading organizations.
• Fluency in English, both written and spoken.
• Advanced proficiency in PowerPoint and Excel.

Responsibilities

• Build and manage global HR Operations aligned with strategy.
• Ensure excellent service delivery across HR processes.
• Secure compliance and risk mitigation for personal data protection.
• Lead projects for process and organizational efficiency.
• Develop partnerships with support functions and stakeholders.
• Manage organizational capacity flexibly to match demand.
• Foster a high-performance culture in the HR team.
• Drive cost efficiencies while maintaining service quality.
• Ensure budget compliance in monetary and FTE terms.
• Maintain process documentation for compliance.

Skills

HR discipline expertise

Leadership experience

Fluency in English

PowerPoint proficiency

Excel proficiency

Job description

About the job

Your responsibilities include, but are not limited to:

• Build, develop and manage global HR Operations organization, in line with Digital & GBS strategy and agreed operational models, sized up to approx 150+ FTE.
• Ensure excellent service delivery for all HR processes across the employee lifecycle, talent acquisition, and performance-to-reward, meeting agreed operational targets for timeliness, efficiency, and effectiveness.
• Secure compliance and risk mitigation, particularly regarding personal data protection, ensuring adherence to internal and external regulations and standards.
• Sponsor and lead projects and initiatives that drive process and organizational efficiency and effectiveness.
• Develop strong partnerships with local support functions, global process owners, and other key stakeholders.
• Manage organizational capacity flexibly, right-sizing as needed to match demand and allocate resources effectively to deliver business results.
• Continuously developing the HR Operations team, fostering a collaborative and high-performance culture.
• Drive process improvements to deliver cost efficiencies while maintaining high-quality service.
• Ensure budget compliance in both monetary and FTE terms, continuously seeking cost optimization.
• Maintain up-to-date process documentation and ensure compliance across all operations.
• Act as an engaging leader who role-models growth and service-oriented behaviors, curiosity, and openness to innovation.

About you

• Mastery of an HR discipline with deep theoretical and practical knowledge or broad expertise across multiple HR areas or functions.
• 8–10 years of experience in leading and developing organizations, ideally in Global Business Services.
• Fluency in English (written and spoken).
• Advanced proficiency in PowerPoint and Excel, with the ability to analyze, interpret, and present data in a compelling and engaging format.

What We Offer

You can expect a range of benefits, including:

• Learning and career development programs to help you grow
• Hybrid and flexible work options to support your work-life balance
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as finance and legal matters
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

Unlock job insights