Head of Housekeeping & Guest Experience

Hilton Worldwide, Inc.; George Town; On-site; MYR 45,000 - 60,000; Full time

Job summary

A global hospitality company is seeking an Executive Housekeeper to oversee all housekeeping operations at DoubleTree Penang. The ideal candidate will ensure high standards of cleanliness and hygiene, manage training programs for housekeeping staff, and maintain effective communication across departments. A minimum of 2 years' experience in a similar role is required. Fluency in English is advantageous. This position offers the chance to contribute to exceptional guest experiences in a dynamic work environment.

Qualifications

• At least 2 years of experience as an Assistant Executive Housekeeper.
• Responsive and customer focused.
• Able to drive excellence as well as routine work.
• Good written and verbal skills.
• Fluency in spoken English, advantageous.

Responsibilities

• Oversee all housekeeping and laundry operations.
• Maintain high cleaning standards for guestrooms and public areas.
• Establish training programs for team members.
• Regularly inspect vacant and occupied guestrooms.
• Supervise daily laundry operations and maintain budget control.

Skills

Customer focused

Communication skills

Leadership skills

Attention to details

Adaptability

Interpersonal skills

Job description

A global hospitality company is seeking an Executive Housekeeper to oversee all housekeeping operations at DoubleTree Penang. The ideal candidate will ensure high standards of cleanliness and hygiene, manage training programs for housekeeping staff, and maintain effective communication across departments. A minimum of 2 years' experience in a similar role is required. Fluency in English is advantageous. This position offers the chance to contribute to exceptional guest experiences in a dynamic work environment.