Full time | Flintex Consulting Pte Ltd | Malaysia
Posted On 10/10/2025
Job Information
Work Experience 5+ years
MYR 15000 - MYR 17000
City Kuala Lumpur
State/Province Wilayah Persekutuan Kuala Lumpur
50000
Job Description
We are seeking a dynamic and strategic leader to join our multinational Financial Services company. This critical role will involve setting up and managing global back-office processing operations to ensure efficiency, compliance, and exceptional service delivery. The ideal candidate will drive process transformation, establish robust service level agreements (SLAs) and lead a high-performing team to support our Global Business objectives.
Key Responsibilities
Leadership and Strategy:
- Develop and execute a global operations strategy aligned with the Company’s Overall Business objectives.
- Lead the establishment of Malaysia as a back-office processing hub, ensuring scalability, efficiency and seamless integration across markets.
- Identify opportunities for process improvement, automation and innovation.
Operational Excellence:
- Design, implement and optimize workflows, policies and procedures for global service delivery.
- Ensure adherence to SLAs, regulatory requirements and risk management frameworks.
- Oversee the implementation of technology solutions to enhance operational efficiency and reporting.
Team Management and Development:
- Build and manage a global team of operational experts, fostering a culture of collaboration, accountability and continuous improvement.
- Provide leadership, mentorship and training to drive professional growth within the team.
Performance Monitoring and Reporting:
- Monitor and analyze key performance metrics to ensure consistent achievement of operational goals.
- Present regular updates to senior leadership on operational performance and improvement initiatives.
Stakeholder Collaboration:
- Partner with internal stakeholders, including compliance, technology, and business development teams, to ensure alignment on operational priorities.
- Serve as the primary point of contact for external service providers and key clients.
Qualifications
- Bachelor’s Degree in Business Administration / Finance or a related field (MBA preferred).
- 7+ years of experience in global operations, shared services, or back-office management within the financial services industry.
- Proven track record of leading large-scale transformation initiatives and managing cross-functional teams.
- Strong knowledge of regulatory compliance, risk management, and operational best practices in a global context.
- Exceptional communication, negotiation, and problem-solving skills.
- Proficiency in leveraging technology for process automation and performance improvement.
Why Join Us?
- Opportunity to lead a transformative role in a globally recognized financial services company.
- Work with a diverse, high-caliber team across international markets.
- Competitive salary, benefits, and career development opportunities.
- A chance to make a meaningful impact on operational excellence and client satisfaction.