Head of Digital

Maxis Broadband Sdn Bhd; Kuala Lumpur; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading telecommunications provider in Kuala Lumpur seeks a Senior Digital Leader to enhance customer experiences through innovative digital strategies. You will lead the development and execution of a comprehensive digital roadmap, collaborate across departments, and leverage data-driven insights to optimize the digital journey. Ideal candidates should have proven experience in a senior digital role and excellent leadership skills. Attractive perks include medical benefits, education support, and allowances.

Benefits

Medical

Education support

Loans

Dental

Phone Bill Allowance

Mobile Phone Subsidy

Additional benefits

Qualifications

• Proven experience in a senior digital leadership role, preferably in telecommunications.
• Demonstrated success in executing digital strategies that drive business objectives.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead the formulation and execution of a digital strategy for enhancing customer experiences.
• Drive initiatives for an effortless digital customer journey.
• Foster collaboration across divisions to integrate digital solutions.

Skills

Digital leadership experience

Customer experience principles

Ability to collaborate across departments

Strong understanding of digital technologies

Strategic thinking

Exceptional leadership skills

Education

Bachelor's degree in Business, Marketing, or related field

Job description

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

Job Summary

You will lead the development and execution of digital strategies to deliver seamless, data-driven customer experiences across all digital channels. Additionally, you will collaborate cross-functionally to drive digital growth, integrate emerging technologies, and continuously optimize the end-to-end digital journey.

Responsibilities

• Lead the formulation and execution of a comprehensive digital strategy to enhance the digital journey for customers, ensuring a seamless and personalized experience across all digital touchpoints.
• Drive initiatives to enhance the overall digital customer experience – providing an effortless experience for consumers, leveraging data-driven insights to identify and address pain points in the customer journey.
• Build capabilities on digital platform, industrialize capabilities and provide a robust platform for new growth.
• Integrate digital channels to provide customers seamless transitions between online and offline touchpoints.
• Own growth through digital channels from acquisition, base management, engagement and retention.
• Foster collaboration across divisions, working closely with Consumer Business (product owners), IT (developers), Sales & Service (sales, customer service), and other relevant teams to integrate digital solutions and ensure a cohesive customer experience.
• Stay abreast of emerging technologies and trends in the digital space, evaluating their relevance and overseeing the integration of cutting‑edge solutions to optimize digital channels.
• Implement robust analytics and reporting mechanisms to measure the effectiveness of digital initiatives, utilizing data to make informed decisions and continuously improve the digital customer journey.

Qualifications

• Proven experience in a senior digital leadership role, preferably within the telecommunications industry.
• Strong understanding of digital technologies, customer experience principles, and e-commerce strategies.
• Demonstrated success in developing and executing digital strategies that drive business objectives.
• Strategic thinker with the ability to translate business goals into actionable digital initiatives.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Exceptional leadership and team‑management skills, with a track record of building and developing high‑performing teams.

Education

Bachelor's degree in a relevant field (e.g., Business, Marketing, Digital Technologies); advanced degree or relevant certifications are a plus.

Perks and Benefits

• Medical
• Education support
• Loans
• Dental
• Phone Bill Allowance, Mobile Phone Subsidy
• Additional benefits

Next Steps

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.