Head of Department Retail & Product Management

Panorama Langkawi Sdn Bhd; Kuah; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading tourism and hospitality company in Langkawi is seeking a Head of Department (Retail & Product Management) to lead retail strategies and product development. The role requires extensive experience in retail management, team leadership, and analytical skills. Responsibilities include managing store operations, developing product strategies, and ensuring guest satisfaction. This full-time position offers a competitive salary and opportunities for professional development, contributing to an exceptional visitor experience in Langkawi.

Benefits

Competitive salary

Collaborative work environment

Opportunities for professional development

Qualifications

• 5+ years of experience in retail and product management, preferably in the tourism or hospitality industry.
• Proven track record of developing and implementing successful retail strategies.
• Expertise in product development, from concept to launch.

Responsibilities

• Develop and execute retail and product strategies aligned with tourism trends.
• Oversee ideation, design, and production of souvenirs and branded merchandise.
• Manage store operations, including inventory control and sales forecasting.
• Lead and mentor a team of Retail Executives to achieve targets.

Skills

Retail strategy development

Product development

Team leadership

Analytical skills

Communication skills

Education

Relevant degree in Marketing, Business, or related field

Job description

Head of Department (Retail & Product Management)

We are seeking a talented and experienced Head of Department (Retail & Product Management) to join our team at Panorama Langkawi Sdn Bhd in Langkawi, Kedah. This is a full time role that will play a crucial part in the development and growth of our retail and product offerings.

What you'll be doing

Develop and execute retail and product strategies aligned with tourism trends and organizational goals. Introduce new merchandise concepts and exclusive branding tailored to the SkyCab experience.

Oversee ideation, design, and production of souvenirs, apparel, and branded merchandise. Ensure product quality, relevance, and emotional resonance with visitors.

Manage store operations—including inventory control, visual merchandising, vendor relationships, and sales forecasting. Ensure stock levels are optimized and quality standards upheld.

Lead and mentor a team of Retail Executives and retail staff, providing guidance, training, and performance feedback to achieve targets and deliver exceptional guest service.

Set and manage retail budgets, monitor P&L, and drive initiatives to boost sales, margin, and profitability. Analyze sales metrics and adjust strategies as needed.

Work closely with Marketing, Operations, Finance, and Customer Relations teams to synchronize product promotions, seasonal launches, and guest experience optimizations.

Elevate overall guest satisfaction through compelling product offerings and a seamless, memorable retail journey at SkyCab outlets.

Build strong supplier relationships and oversee negotiations to ensure timely delivery, cost-efficiency, and high-quality merchandise.

Keep abreast of retail and tourism trends, incorporating innovation into product design, merchandising strategies, and guest engagement.

What we're looking for

Extensive experience (5+ years) in retail and product management, preferably in the tourism or hospitality industry.

Proven track record of developing and implementing successful retail strategies.

Expertise in product development, from concept to launch.

Excellent analytical and problem-solving skills.

Strong leadership and team management abilities.

Effective communication and stakeholder management skills.

Relevant degree in Marketing, Business, or a related field.

What we offer

At Panorama Langkawi Sdn Bhd, we offer a competitive salary, a collaborative work environment, and opportunities for professional development. Our team is committed to delivering exceptional experiences for our customers, and we strive to create a positive and inclusive culture that values work-life balance.

About us

Panorama Langkawi Sdn Bhd is a leading tourism and hospitality company in Langkawi, Kedah. We are committed to providing high-quality products and services that showcase the natural beauty and rich cultural heritage of Langkawi. With a focus on innovation and sustainability, we are constantly seeking ways to enhance the visitor experience and contribute to the local community.

Apply now for this exciting opportunity to be part of our dynamic team!

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