Head of Department Retail & Product Management

Panorama Langkawi Sdn Bhd; Kedah; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading tourism and hospitality company in Kedah is seeking an experienced Head of Department (Retail & Product Management) to develop and execute strategies for retail and product offerings. The role involves overseeing merchandise design, managing store operations, and leading a team. The ideal candidate will have over 5 years of experience in retail management and expertise in product development. This full-time position offers competitive salary and opportunities for professional growth.

Benefits

Competitive salary

Collaborative work environment

Professional development opportunities

Qualifications

• 5+ years of experience in retail and product management, preferably in tourism or hospitality.
• Proven track record of developing and implementing successful retail strategies.
• Expertise in product development from concept to launch.

Responsibilities

• Develop and execute retail and product strategies.
• Oversee ideation, design, and production of merchandise.
• Manage store operations including inventory control and vendor relationships.
• Lead and mentor a team of Retail Executives.
• Set and manage retail budgets and monitor P&L.
• Work closely with Marketing, Operations, and Finance teams.

Skills

Retail management

Product development

Leadership

Analytical skills

Communication

Education

Degree in Marketing, Business, or related field

Job description

Head of Department (Retail & Product Management)

About the role

We are seeking a talented and experienced Head of Department (Retail & Product Management) to join our team at Panorama Langkawi Sdn Bhd in Langkawi, Kedah. This is a full time role that will play a crucial part in the development and growth of our retail and product offerings.

What you'll be doing

Develop and execute retail and product strategies aligned with tourism trends and organizational goals. Introduce new merchandise concepts and exclusive branding tailored to the SkyCab experience.

Oversee ideation, design, and production of souvenirs, apparel, and branded merchandise. Ensure product quality, relevance, and emotional resonance with visitors.

Manage store operations—including inventory control, visual merchandising, vendor relationships, and sales forecasting. Ensure stock levels are optimized and quality standards upheld.

Lead and mentor a team of Retail Executives and retail staff, providing guidance, training, and performance feedback to achieve targets and deliver exceptional guest service.

Set and manage retail budgets, monitor P&L, and drive initiatives to boost sales, margin, and profitability. Analyze sales metrics and adjust strategies as needed.

Work closely with Marketing, Operations, Finance, and Customer Relations teams to synchronize product promotions, seasonal launches, and guest experience optimizations.

Elevate overall guest satisfaction through compelling product offerings and a seamless, memorable retail journey at SkyCab outlets.

Build strong supplier relationships and oversee negotiations to ensure timely delivery, cost-efficiency, and high-quality merchandise.

Keep abreast of retail and tourism trends, incorporating innovation into product design, merchandising strategies, and guest engagement.

What we're looking for

Extensive experience (5+ years) in retail and product management, preferably in the tourism or hospitality industry.

Proven track record of developing and implementing successful retail strategies.

Expertise in product development, from concept to launch.

Excellent analytical and problem-solving skills.

Strong leadership and team management abilities.

Effective communication and stakeholder management skills.

Relevant degree in Marketing, Business, or a related field.

What we offer

At Panorama Langkawi Sdn Bhd, we offer a competitive salary, a collaborative work environment, and opportunities for professional development. Our team is committed to delivering exceptional experiences for our customers, and we strive to create a positive and inclusive culture that values work-life balance.

About us

Panorama Langkawi Sdn Bhd is a leading tourism and hospitality company in Langkawi, Kedah. We are committed to providing high-quality products and services that showcase the natural beauty and rich cultural heritage of Langkawi. With a focus on innovation and sustainability, we are constantly seeking ways to enhance the visitor experience and contribute to the local community.

Apply now for this exciting opportunity to be part of our dynamic team!

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Head of Department?
• How would you rate your English language skills?
• Are you willing to undergo a pre-employment background check?
• How much notice are you required to give your current employer?
• Which of the following Microsoft Office products are you experienced with?