Head of Customer Technical Service - PCB/CCL Solutions

Private Advertiser; Simpang Ampat; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading electronics company in Penang is seeking a Section Head for Customer Technical Service to lead technical support and ensure customer satisfaction in PCB/CCL products. The ideal candidate will have at least 2 years of experience in electronics manufacturing, strong analytical and problem-solving skills, and proficiency in Mandarin and English. Responsibilities include managing customer issues, conducting site visits, and coordinating with cross-functional teams for effective solutions. This role requires excellent communication and leadership capabilities and a commitment to continuous improvement.

Qualifications

• 2+ years experience in PCB, CCL, laminate, or electronics manufacturing.
• For Senior Role: 5+ years experience with team-leading responsibilities.
• Knowledge of PCB fabrication or CCL production processes preferred.

Responsibilities

• Lead the technical support team for PCB/CCL product issues.
• Manage customer complaints and root cause investigations.
• Ensure effective corrective and preventive actions.
• Facilitate cross-functional collaboration for issue resolution.
• Conduct customer on-site visits and technical audits.
• Prepare technical documents and reports for customers.
• Support product qualifications and sample evaluations.
• Maintain strong customer relationships and satisfaction.
• Drive continuous improvement initiatives for products.

Skills

Problem-solving tools (8D, RCA, FMEA, SPC, Ishikawa, 5 Why)

Analytical skills

Leadership capabilities

Communication skills

Technical writing skills

Team collaboration

Customer relationship management

English proficiency

Mandarin proficiency

Education

Degree in Engineering (Electrical, Electronics, Materials Science, Chemical, Mechanical)

Job description

A leading electronics company in Penang is seeking a Section Head for Customer Technical Service to lead technical support and ensure customer satisfaction in PCB/CCL products. The ideal candidate will have at least 2 years of experience in electronics manufacturing, strong analytical and problem-solving skills, and proficiency in Mandarin and English. Responsibilities include managing customer issues, conducting site visits, and coordinating with cross-functional teams for effective solutions. This role requires excellent communication and leadership capabilities and a commitment to continuous improvement.