Head of Customer Success & Transformation (KL Onsite)

Teknowiz; Kuala Lumpur; On-site; MYR 180,000 - 250,000; Full time

Job summary

A leading tech company in Kuala Lumpur is urgently hiring for the role of Head of Customer Success. The candidate will develop strategies to enhance customer success and manage a skilled team. A minimum of 10 years of experience in customer-facing roles within the software industry is essential. This position will focus on driving growth and maximizing customer relationships, all within an onsite environment.

Qualifications

• 10+ years of customer-facing experience in b2b or b2c software companies.
• Experience in hiring and managing a customer-facing team.

Responsibilities

• Develop and execute the business strategy for the Customer Success KL team.
• Build and lead a capable Customer Success team.
• Manage P&L/KPI performance and drive customer adoption.

Skills

Customer transformation program management

Team leadership

Analytical skills

Communication skills

Job description

A leading tech company in Kuala Lumpur is urgently hiring for the role of Head of Customer Success. The candidate will develop strategies to enhance customer success and manage a skilled team. A minimum of 10 years of experience in customer-facing roles within the software industry is essential. This position will focus on driving growth and maximizing customer relationships, all within an onsite environment.