Head of Customer Service & Order Delivery Excellence

Private Advertiser; Shah Alam; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading company in Shah Alam is seeking an experienced Head of Customer Service to lead and manage customer service and order-to-delivery operations. The role includes overseeing daily customer interactions, ensuring order accuracy, and collaborating with internal teams. Candidates should have at least 5 years of experience in customer service, with proficiency in SAP and strong leadership skills. This position involves managing a team in a fast-paced environment and requires effective communication in English and Bahasa Malaysia.

Qualifications

• Minimum 5 years experience in customer service or order processing.
• At least 2 years in a supervisory or team-lead role.
• Strong understanding of order-to-delivery workflow.

Responsibilities

• Lead the CS team in daily customer interactions.
• Oversee order processing through SAP.
• Coordinate with sales on order accuracy.

Skills

Leadership

Order management

SAP proficiency

Problem-solving

Communication

Education

Diploma or Degree in Business Administration, Supply Chain, or Customer Service

Tools

SAP

Warehouse Management Systems (WMS)

Job description

A leading company in Shah Alam is seeking an experienced Head of Customer Service to lead and manage customer service and order-to-delivery operations. The role includes overseeing daily customer interactions, ensuring order accuracy, and collaborating with internal teams. Candidates should have at least 5 years of experience in customer service, with proficiency in SAP and strong leadership skills. This position involves managing a team in a fast-paced environment and requires effective communication in English and Bahasa Malaysia.