Head of Content Regulation

Malaysian Communications and Multimedia Commission; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A national communications authority in Cyberjaya is looking for a qualified individual to lead policy development, drive compliance, and engage with stakeholders effectively. Candidates should have a Bachelor’s degree and substantial managerial experience in regulatory environments, focusing on internet content issues. This permanent position offers opportunities to influence national policy objectives in a dynamic setting.

Qualifications

• Minimum of 8 to 10 years working experience with 2 to 4 years in a managerial role.
• Experience working with law enforcement and government agencies.
• Familiarity with laws governing content on intermediary platforms.

Responsibilities

• Develop policy frameworks for internet and broadcasting content.
• Lead compliance initiatives and manage stakeholder engagement.
• Act as a national escalation point for complex regulatory issues.

Skills

Emerging technology synthesis

Governance

Partnership management

Risk assessment and management

Quality standards and assurance

Microsoft Office

Education

Bachelor’s Degree in Law, Computer Science, Information Technology

Job description

Job Summary

Responsible for directing, planning and managing critical initiatives, as well as developing, refining and communicating online content regulatory and management policies. The role involves fostering a safe and inclusive environment for online communities while preventing harmful content. The incumbent will also establish and maintain strategic relationships with internal and external stakeholders in alignment with national policy objectives and the Communications and Multimedia Act 1998 (CMA 1998).

Job Responsibilities

1. Policy, Regulatory, and Strategy Framework Development - Develop comprehensive policy, regulatory, and strategy frameworks for internet and broadcasting content and activities within the Communications and Multimedia (C&M) sector, to ensure alignment with National Policy Objectives outlined in the CMA 1998;
2. Policy Monitoring and Analysis - Identify, monitor, and analyze policy and law enforcement issues at the intersection of technology, social media, and local developments. Manage arising issues at international, regional, federal, and state levels effectively and efficiently;
3. Regulatory Compliance and Self-Regulation - Lead the development of principles and policies related to regulatory compliance, including takedown requests and law enforcement requests. Focusing on compliance policies, stakeholder engagement and regulatory escalations. Promote self-regulation through effective management of the Communications and Multimedia Content Forum and the CASP licensees;
4. Safety Policy Risk Assessment and Response - Identify and analyze safety policy risks, trends, and issues in the policy development processes associated with new online safety legislation. Share insights with teams involved in policy missions across the organization to aid in strategic planning and response to local regulatory initiatives;
5. Strategic Engagement and Relationship Building - Initiate and develop strategic engagements with policymakers, law enforcement, security officials, government authorities, industry partners, key opinion formers, and non-profit groups. Manage effective working relationships and support policies for a user-focused, private, safe, and secure online environment;
6. National Escalation Point and Representation - Act as a national escalation point of contact for complex or high impact regulatory issues, representing MCMC in various settings. Communicate, influence, and promote MCMC’s interests and positions on key law, content enforcement, and public policy issues at national, regional, and global levels;
7. Country and Region-Focused Engagement -Craft and execute country and region-focused engagement strategies and programs involving cross-functional teams. Collaborate with government authorities, non-governmental organizations, academics, and think tanks on online safety, privacy, and security;
8. Safety-Related Events and External Engagement - Drive the development and execution of safety-related events, program elements, educational materials, and advocacy campaigns. Enhance awareness of the organization's efforts in ensuring online safety. Build connections with communities to promote digital literacy, inclusion, empowerment, and citizenship;
9. Content Forum Management and Compliance Assessment - Direct and assess compliance of licensees to license conditions (Censorship, Prohibited content, Public Service Announcements (PSAs), Advertisements, News, Language, Local Content, New Channel notification and Content Code) in line with the regulatory requirements;
10. Industry Collaboration and Partnership - Engage and build relationships with partners from social media, technology companies, and broadcasting firms. Lead collaboration and partnership initiatives with key stakeholders in the industry to positively shape content enforcement and policy debates;
11. Team Goal Setting and Performance Management - Establish team goals, work with direct reports on execution strategies, measure progress, and share results. Manage and develop direct reporting staff;
12. Expenditure Management - Control departmental expenditure within agreed budgets. Ensure activities meet organizational requirements for quality management, legal stipulations, environmental policies, and general duty of care.

Qualifications & Work Experience

• Minimum a Bachelor’s Degree in Law, Computer Science, Information Technology or related disciplines;
• Minimum of 8 to 10 years of working experience and 2 to 4 years in a managerial role in a similar environment;
• Experience working with law enforcement, security agencies, regulators, government, data protection authorities, financial institutions, and/or Internet industry associations;
• Experience with Internet/social media content issues, including strategic outreach with diverse stakeholders;
• Experience with laws relating to law enforcement requests for data and regulations governing content on intermediary platforms; and
• Experience in internet technologies, understanding of cyber laws, security, privacy, content moderation, and the surrounding policy environment

Other Attributes

Technical Competencies/ Skills

• Emerging technology synthesis
• Governance
• Partnership management
• Risk assessment and management
• Quality standards and assurance
• Microsoft Office

Behavioural Competencies/ Skills

• Resilience
• Critical thinking (to make effective decisions independently using good judgement and rationale)
• Analytical thinking (to assess threat and risk)
• Communication skills
• Interpersonal skills
• Stakeholder management
• Time management with sense of urgency
• Collaboration skills
• Confidence
• Concern for order
• Attention to detail
• Conflict management
• Negotiation skills and a sense of urgency.
• A mature team player, resourceful, self-motivated with high integrity.

Candidate must be willing to work in Cyberjaya.

Permanent position