Head of Change Management

EPF Malaysia; Petaling Jaya; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading public sector organization in Malaysia seeks a Head of Change Management to build its enterprise change capability. The successful candidate will design strategies, lead a team of practitioners, and ensure sustainable transformation initiatives across the organization. Applicants should have over 15 years of experience and a bachelor's degree in a relevant field along with a PROSCI certification.

Qualifications

• Malaysian citizen.
• Above 30 years old on the closing date.
• Minimum of 15 years of experience in change management.
• Certification in PROSCI is a MUST.

Responsibilities

• Lead and manage Change Management Office's functions.
• Advise senior leadership on change readiness and risks.
• Develop enterprise change management strategy.
• Mentor change management team and ensure high-quality delivery.
• Monitor change sustainability and outcomes.

Skills

Change management methodologies

Storytelling

Stakeholder management

Operational management

Cross-functional collaboration

Assessment techniques

Understanding workplace behavior

Education

Bachelor’s degree in Change Management, Business, or equivalent

Job description

JOB SUMMARY

As the Head of this function, you will be responsible for building our enterprise change capability - developing the organization’s overall strength, readiness, and resilience to manage change. You are expected to design the enterprise change strategy, lead a team of change practitioners, mobilize our change networks, and ensure the successful adoption and long-term sustainability of transformation initiatives. This is a high-visibility leadership role that involves providing strategic advisory to senior executives, managing a complex portfolio of change, and embedding a culture of change readiness across the entire organization.

JOB SCOPE

Change Management Office Administration & Strategic Management

• Ensure the Change Management Office (CMO) is strategically positioned, and its functions remain relevant, impactful, and expanding in line with organizational transformation.
• Lead the ongoing development and operational excellence of the CMO, including governance, resource management, and performance measurement.
• Advocate for the CMO’s role and value, building strong stakeholder alignment and expanding its influence across the enterprise.
• Drive talent development and capability building within the CMO, fostering a high-performance culture.
• Continuously benchmark and evolve the CMO’s practices to maintain industry leadership and organizational relevance.

Enterprise Change Strategy

• Architect and own the high-level, enterprise-wide change management strategy, ensuring it aligns with the organization core transformation goals.
• Lead executive-level stakeholder engagement, analysis and change impact assessments to inform strategic decisions.
• Act as the primary advisor to senior leadership on change readiness, strategic change risks, and alignment with business objectives.
• Drive the integration of change management into the organization's overall business planning and governance frameworks.
• Institutionalize the guiding principles, standards and methodologies for change management that will be used across all major change initiatives.

Team Leadership & Portfolio Management

• Lead, mentor, and upskill a high-performing team of change management practitioners, ensuring high-quality delivery of all functions.
• Manage the entire portfolio of concurrent change initiatives, ensuring strategic alignment and optimal resource allocation.
• Prioritize change efforts based on organizational impact, readiness, and capacity.
• Develop and present portfolio performance dashboards and strategic recommendations to senior leadership.
• Provide expert advisory services and training to internal stakeholders, continuously improving their change literacy.

Change Masterplan & Governance

• Oversee the translation of high-level strategy into actionable masterplans for specific, large-scale projects and programs.
• Govern the development and execution of all key supporting plans, including Sponsors Plans, People Managers Plans, Communication Plans, and Training Plans.
• Maintain oversight of all training programs, readiness assessments, and adoption tracking mechanisms, using KPIs to monitor progress and drive continuous improvement.

Stakeholder, Communication & Network Mobilization

• Cultivate and manage strong, trusted relationships with senior stakeholders to secure executive support and buy‑in.
• Create and champion the impactful change narratives that enhance engagement and understanding across the organization.
• Set the strategy for and oversee the execution of organization-wide communication plans, utilizing diverse channels
• Manage and empower the enterprise-wide change agent network, equipping them to support and reinforce change.

Sustainability & Continuous Improvement

• Institutionalize framework for post-implementation support to ensure the long-term adoption and realization of benefits.
• Monitor the sustainability of change outcomes and provide ongoing advisory services to business units.
• Own and continuously improve the enterprise Change Management Playbooks, ensuring alignment with best practices and our evolving needs.
• Proactively identify and mitigate systemic risks to sustain successful transformation outcomes.

SKILLS REQUIREMENTS

• Demonstrated mastery in various change management methodologies and practices in enterprise-wide transformation.
• Experience and ability to position and expand the Change Management Office (CMO) within the organization.
• Strong governance, operational management, and resource administration experience.
• Excellent storyteller with clear and persuasive communication tailored to diverse audiences.
• Advanced stakeholder management, advocacy, and cross-functional collaboration abilities.
• Technical expertise in stakeholder analysis, readiness assessments, and change performance indicators.
• Deep understanding of workplace human behavior, motivation, resistance, and cultural influences.
• Thought leadership in change management, including adoption of new methodologies and technologies.

QUALIFICATIONS

• Malaysian citizen.
• Above 30 years old on the closing date of application.
• Possess a bachelor’s degree in Change Management, Business, Mass Communications, Organization Psychology, or equivalent qualification from accredited higher learning institutions.
• Pass Malay Language including oral test at Sijil Pelajaran Malaysia (SPM) level or equivalent as recognized by the Government.
• A minimum of 15 years of experience in change management, preferably in different sectors
• Certification in PROSCI is a MUST.

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of advertisement.