Head Last Mile

Ninja Van Malaysia; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Shah Alam is seeking a full-time Operations Manager for last-mile delivery. This permanent role involves managing strategic objectives, overseeing delivery operations, and leading a large team. Candidates should have a Bachelor’s degree in a relevant field, 5–7 years in logistics, and strong leadership skills. The salary ranges from RM12,000 to RM18,000 a month. This position requires a deep understanding of operational processes and a focus on customer experience.

Qualifications

• 5–7 years of experience in logistics or last-mile delivery.
• Minimum 4–5 years in a senior leadership role.
• Experience in e-commerce or courier operations.
• Strong team management capabilities.

Responsibilities

• Manage and communicate strategic objectives with clear KPIs.
• Drive continuous improvement of operational processes.
• Hire and train last-mile operations team members.
• Oversee daily delivery operations and budget management.
• Manage delivery communications and issue resolution.

Skills

Leadership

Analytical skills

Communication skills

Problem-solving

Cross-functional collaboration

Education

Bachelor’s degree in Logistics or related field

MBA or professional certifications (CSCP, CLTD)

Job description

Shah Alam, Selangor, Malaysia

Operations – Last Mile

This role is permanent, full-time and on-site.

Key Responsibilities

• Effectively manage and communicate strategic objectives and operational initiatives, supported by clear KPIs, implementation plans, targets, and timelines.
• Drive continuous improvement of internal operational processes, SOPs, and workflows to improve efficiency, reliability, and scalability.
• Analyse demand and supply data to ensure adequate courier and fleet availability in line with delivery volume requirements.
• Hire, train, coach, and monitor the performance and development of fleet and last-mile operations team members.
• Use operational and performance data to identify opportunities to improve delivery quality, customer experience, and courier engagement, building a reliable and motivated last-mile workforce.

Key Result Area: Last Mile Strategy & Planning

• Develop and execute last-mile strategies aligned with business goals; plan delivery network coverage and capacity.
• Outcome/Deliverable: Clear last-mile roadmap; scalable and efficient delivery network.

Key Result Area: Operational Performance

• Oversee daily delivery operations, dispatch, routing, and returns management.
• Outcome/Deliverable: Oversee daily delivery operations, dispatch, routing, and returns management.

Key Result Area: Cost & Budget Control

• Manage operational budgets; monitor cost per delivery; identify efficiency improvements.
• Outcome/Deliverable: Optimised cost per parcel and controlled operational spending.

Key Result Area: Risk & Peak Management

• Plan for peak periods, disruptions, and operational risks.
• Outcome/Deliverable: Business continuity and stable service during high-demand periods.

Key Result Area: People Leadership

• Oversee workforce planning, performance management & upskill of the team.
• Outcome/Deliverable: Skilled, productive, and engaged operations workforce.

Key Result Area: Customer Experience

• Manage delivery communications, issue resolution, and service recovery.
• Outcome/Deliverable: Improved customer satisfaction and reduced delivery complaints.

Requirements

• At least Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or related field.
• MBA or professional certifications (CSCP, CLTD) will be an advantage.
• 5–7 years of experience in logistics, last-mile delivery, or supply chain operations.
• Minimum 4–5 years in a senior leadership role managing large-scale in-house last-mile operations.
• Experience in e-commerce, courier, retail distribution, or on-demand logistics is preferred.
• Strong leadership and team management capabilities.
• Deep understanding of last-mile KPIs, routing, fleet management, and cost structures.
• Highly analytical with strong problem-solving and decision-making skills.
• Able to perform in fast-paced, high-volume operational environments.
• Excellent communication and cross-functional collaboration skills.

Salary: RM12,000 - RM18,000 a month

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.