Head, IT Workplace Transformation

Allianz Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A major insurance company is seeking a Head of Workplace Transformation in Kuala Lumpur. This role focuses on improving workplace user experience and overseeing IT-related projects. The ideal candidate will have at least a Bachelor’s degree in IT, and 4-6 years of relevant experience. The company values inclusivity and offers a dynamic environment where employees can thrive.

Qualifications

• 4-6 years’ experience in IT, IT Leadership, IT workplace technology, digital transformation, or related field.

Responsibilities

• Continuous improvement of workplace user experience.
• Accountable for major workplace-related projects.
• Enhancing IT helpdesk efficiency and user satisfaction.
• Translate user feedback to enhance services and processes.
• Spearhead IT onboarding experience for new users.
• Create an IT champion community for knowledge dissemination.
• Ensure SLA compliance with service providers.
• Update ticketing approach for easier user experience.
• Lead change management for new workplace technologies.

Skills

Independent working ability

Influencing key stakeholders

Use of ChatGPT for process simplification

Education

Bachelor’s degree in IT or related fields

Job description

Overview

Job Summary — The Head of Workplace transformation is accountable for end to end workplace improvement in Allianz Malaysia. Together with Allianz Technology, ensures continuous improvement in the areas of Helpdesk, workplace hard- and software as well as end to end user experience of AZ MY employees.

Responsibilities

• Continuous improvement of workplace user experience and to meet the needs of the users effectively.
• Accountable for major workplace related projects and provide collaborative leadership and support to project teams.
• Transforming IT helpdesk involves enhancing its efficiency, responsiveness, and user satisfaction.
• Translate user feedback to concrete actions for continuous improvement as to enhance services and processes.
• Spearhead excellent IT onboarding experience for new users.
• Create and maintain an IT champion community for a train-the-trainer approach to enhance the dissemination of IT knowledge and skills across the operating entities (OEs).
• Coordinate with an IT service provider on SLA helpdesk performance and ensure SLA compliance, timely closure of actions.
• Update the ticketing approach for easier user experience that involves streamlining processes, improving accessibility, and ensuring efficient resolution.
• Lead change management initiatives to ensure smooth adoption of new workplace technologies.

Qualifications

• Minimum Bachelor’s degree in IT or related fields.
• Independent working ability and influencing key stakeholders, including external vendors.
• Minimum 4-6 years’ experience in IT, IT Leadership, IT workplace technology, digital transformation or related field.
• Familiar with the use of ChatGPT for process simplification.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let\'s care for tomorrow.