Head/Chief of Distribution - Financial Service

IBPO Group Berhad; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A renowned financial services organization is seeking a Head of Distribution to lead its multi-channel strategy and drive business growth. The role demands extensive experience in financial services, particularly in distribution and sales leadership. Candidates should possess strong strategic acumen and proven results in building successful distribution networks. This leadership position offers an opportunity to transform traditional models into technology-enabled channels while ensuring compliance with financial regulations. If you are a strategic leader ready for a new challenge, this could be the opportunity for you.

Benefits

Collaborative and growth-oriented environment

Opportunity to lead transformation within the organization

Expand market reach and build strong partnerships

Qualifications

• 10-15 years of progressive experience in financial services.
• At least 5 years in a senior leadership role in distribution, sales, or channel management.
• Proven track record in leading distribution in mortgage loans and investment planning.

Responsibilities

• Develop and execute the overall distribution strategy for business growth.
• Lead the transformation of distribution models into technology-enabled channels.
• Monitor and optimize the customer acquisition journey.

Skills

Leadership

Strategic Planning

Sales Management

Stakeholder Management

Problem Solving

Education

Bachelor’s degree in Business, Finance, Economics, or related field

MBA preferred

Tools

CRM systems

Business Intelligence tools

Digital sales enablement platforms

Job description

Head/Chief of Distribution - Financial Service

We are seeking a dynamic and results-driven Head of Distribution to lead our multi‑channel distribution strategy and drive the organisation’s overall business growth. This role is ideal for a high‑energy, relationship‑focused leader with strong commercial acumen and a proven track record in building and managing successful distribution networks.

Overview

The Head of Distribution is responsible for leading and driving the company’s overall distribution strategy across multiple financial products, including mortgage loans, property financing, personal loans, and investment planning. This role will oversee the development of distribution channels, expanding call centre and its productivity, strengthening strategic partnerships with insurers, banks and brokers (agency force) and building high‑performing direct sales teams to deliver sustainable business growth while maintaining compliance with regulatory standards.

Job Scope

Strategic Leadership

• Develop and execute the overall distribution strategy to achieve business growth and meet the assigned profitability targets.
• Lead transformation of traditional distribution models into modern, technology‑enabled (AI and fintech ecosystem), customer‑centric channels.
• Identify and establish new partnerships with banks, insurers, fintech platforms, brokers (agency), developers, and ecosystem players.
• Drive product cross‑sell and bundling opportunities across mortgage, lending and investment offerings.
• Oversee all distribution channels: direct sales, in‑house call centre, agency force, digital platforms, referral partners, and institutional alliances (investors).
• Design and implement sales incentives and campaigns, applicable KPI frameworks, and performance reward systems to drive productivity and sustainable business growth.
• Monitor and optimise the customer acquisition journey – from lead generation to onboarding and retention (cross‑selling and upselling).

Business & Financial Performance

• Deliver on revenue, loan disbursement processes, and investment inflow targets.
• Analyse financial market trends, customer behaviour, and competitor movements to ensure competitive positioning.
• Implement data‑driven performance management with clear KPIs, dashboards, and mandatory reporting.
• Recruit, develop, and retain top‑performing distribution leaders and sales teams.
• Foster a performance‑driven, ethical, empathetic and customer‑first culture.
• Provide leadership, guiding, coaching, and succession planning within the distribution department.

Governance & Compliance

• Ensure adherence to regulators’ guidelines – Bank Negara Malaysia (BNM), Securities Commission Malaysia (SC), and relevant financial regulations.
• Promote responsible lending and ethical investment practices.
• Collaborate with Risk, Compliance, and Legal teams to uphold high governance standards.

Requirements

• Bachelor’s degree in Business, Finance, Economics, or related field (MBA preferred).
• 10‑15 years of progressive experience in financial services, with at least 5 years in a senior leadership role in distribution, sales, or channel management.
• Proven track record of leading distribution in mortgage loans, property financing, personal lending, or investment planning.
• Experience with both traditional sales networks and digital distribution platforms.
• Strong strategic and commercial acumen with a growth mindset.
• Excellent stakeholder management, negotiation, and partnership skills.
• Proficient in CRM systems, BI tools, and digital sales enablement platforms.
• Data‑driven decision‑making with the ability to translate insights into actionable strategies.
• Outstanding leadership, communication, and team‑building abilities.
• Customer‑first orientation with high ethical standards.
• Entrepreneurial, innovative, and agile in fast‑changing environments.
• Resilient, adaptable, and results‑driven.
• Integrity and accountability in all decision‑making.

Why Join US?

• Lead a major transformation within a progressive financial organisation.
• Opportunity to expand market reach and build strong business partnerships.
• A collaborative and growth‑oriented environment where your impact is immediate and visible.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Head of Distribution?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a Head of Agency?
• How many years' experience do you have as a Head of Mortgage Broking?