Head, Business Centre

AFFIN Group; Kulim; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading financial institution in Kulim, Malaysia, seeks candidates for sales management and service management roles. Responsibilities include ensuring compliance with lending strategies, enhancing banker-customer relationships, and achieving sales targets. Ideal for those with a focus on service standards and client relations.

Responsibilities

• Ensure new loans are in accordance to targets specified under the BC’s Annual Credit Plan.
• Ensure promptness of credit processing and reviews for accounts under the portfolio.
• Conduct regular visits and meetings with top-end BC customers.

Job description

Overview

Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Responsibilities

• SALES MANAGEMENT - Ensure new loans are in accordance to targets specified under the BC’s Annual Credit Plan. Review and track performance of the centre’s sales target. Provide guidance and advice to team members in implementing the Bank’s lending strategy.
• SERVICE MANAGEMENT - Ensure promptness of credit processing and reviews for accounts under the portfolio. Undertake the monitoring and review activities to ensure loan assets are in line with the Bank’s desired quality. Manage processes to ensure compliance to prescribed level of service standards.
• CLIENT RELATIONSHIP MANAGEMENT - Conduct regular visits and meetings with top-end BC customers to enhance banker-customer relationship and service quality. Establish new business relationships and manage existing loans with a view to maximize utilization and reduce NPLs. Implement customer retention strategies and programs.