Head, Account Management

foodpanda Malaysia Sdn Bhd (Corporate Office); Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading delivery service provider in Kuala Lumpur is seeking a Commercial Manager to lead a team focused on enhancing vendor experience and driving business growth. The role involves developing growth strategies in collaboration with various teams and monitoring operational performance metrics. Candidates should have significant experience in account management and strong leadership skills. This position offers a dynamic work environment with numerous benefits, including free food and health insurance.

Benefits

Free food

Health insurance

Dental insurance

Learning and development opportunities

Company events

Qualifications

• 6-10 years’ experience in account management-related field.
• Minimum 5 years' team management experience.
• Prior eCommerce, technology, or F&B experience is highly valued.

Responsibilities

• Lead and scale the team to manage vendor experience.
• Develop and implement growth strategies through collaboration.
• Maintain operational performance metrics compliance.

Skills

Leadership

Data analysis

Account management

Cross-functional collaboration

Job description

Overview

Reporting to the Commercial Director, you will form part of the department’s leadership team, helping shape the commercial strategy of foodpanda. You will be leading a national team of team leads and individual Account Managers to manage overall vendor experience and drive business growth. These tasks include, but are not limited to:

• Scale the team according to the growing portfolio of partnered brands, manage the team incentive schemes, identify the growth areas to motivate the team in achieving monthly targets
• Ideate and develop growth strategies through cross-functional collaboration e.g. top line growth through vendor commission and/or commercial terms renegotiation
• Maintain and monitor restaurant operational performance metrics to ensure portfolio compliance is aligned with company standards
• Be the local owner of the wide array of deals and promotions packages for partnered restaurants that includes sales and advertising revenue growth. Be involved in the end-to-end process of bringing deals live, including direct communication with restaurant partners when necessary
• Work with internal teams & regional teams to enhance vendor engagement and overall usage experience

What you need to be successful

• 6-10 years’ experience in account management-related field
• Proven leadership ability, with minimum 5 years\' team management experience, to motivate and execute within a fast-paced, aggressive target environment to meet both short- and long-term business objectives
• Prior eCommerce, technology, or F&B experience is highly valued
• Experience in facing C-level externals would be a plus
• Track record of solid data analysis, understanding sales numbers and monitoring daily metrics to drive business process improvement

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What’s in it for you

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!